Patient Service Representative

A Health Financial Service is looking to hire a Patient Service Representative!

Contract: 3 Months- temp to hire potential

Location: Kokomo, IN

Pay: $16-18/ hourly depending on experience

Hours: 7:30-4:30 on a rotating schedule varying 15-30 mins each week. (Training is usually 8:30-4:30 for the first week of hire.)

The Patient Service Representative ensures timely patient service based on departmental protocol, policies and procedures. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Functions may vary per practice.

Responsibilities:

• Checking in patients using Nextgen EHR software
• Collecting Co-pay and past due payments
• Scheduling or rescheduling appointments
• Providing customer service to patients
• Answers telephones and either responds to the inquiry, directs the caller to the appropriate personnel, or initiates a telephone note for response by medical personnel; retrieves voicemails and answers/routes them as needed.
• Answers incoming questions about the organization and provides callers with the address, directions, and other information.
• Schedules appointments, verifies patient demographic and insurance information. Enters the appointment date and time into an EPM.
• Telephones or writes patients to remind them of appointments.
• Distributes new patient information packets.
• Instructs new patients in completion of information forms; collects updates from current patients.
• Schedules appointments following scheduling guidelines and referrals where applicable.
• Greets and directs patients, vendors, and visitors.
• Check patient in, verify demographics, insurance eligibility and obtain copy of insurance card.
• Enters patient information into the computer; retrieves data as needed.
• Confirms patient insurance eligibility using available systems.
• Actively collects, records, and processes account payments and prepares transactions reports as directed.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Completes patient outreach as directed.
• Attends meetings and participates on committees as requested.
• Attends and completes assigned training.
• Performs other related duties and responsibilities as directed.
• Complies with all company policies and procedures regarding HIPAA and handling of PHI.
• Complies with all company policies and procedures regarding handling of cash or other payments.

REQUIREMENTS

• High school diploma or general education degree (GED).
• Microsoft Products
• Medical Software Experience
• Customer Service Experience

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

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