Patient Experience Expert and Eyewear Stylist! No experience needed**

About Us:  

We are a locally and female-owned optometry practice with a strong focus on delivering exceptional eyecare services and creating an amazing culture for both our team members and patients. With three convenient locations, we are passionate to be all things eyes to our communities by improving lives one eye at a time.   

Our practice prides itself on delivering exceptional eyecare services through our three uniques: 

Provide state-of-the-art eyecare: We utilize cutting-edge technology and techniques to ensure the highest level of care for our patients. 

Offer products we stand behind: We offer a curated selection of eyewear and contact lenses from trusted brands, backed by our commitment to quality. 

Deliver superior service: Our team is dedicated to providing personalized, attentive service to each and every patient, exceeding their expectations at every visit. 

Values: 

At our practices we abide and strive to always uphold our core values each and every day.  These values not only uphold our amazing company culture but are also used to serve our patients so we can be the best eye care practice we can be!   

• Being Here and Ready: We prioritize being present and prepared for our patients and team members. 

• Proactive and Critical Thinking: We encourage proactive problem-solving and critical thinking to ensure the best outcomes. 

• Honest Communication: We value transparent and open communication in all interactions. 

• Pride and Passion in Eye Care: We take pride in our work and are passionate about delivering high-quality eyecare services. 

• Taking Tasks to the Finish Line: We are committed to completing tasks with excellence and attention to detail. 

A Day in the Life of an Optical Sales and Customer Service Representative: 

On any given day at our practice you can expect the following: 

• Arriving 15 minutes before start time to be ready to go and prepare for the upcoming day in a store huddle. 

• Working with and communicating with your teammates at your specified office, other locations, and employees that work remotely. 

• Welcoming new customers and patients to our office in a friendly manner and being there to answer their questions. 

• Preparing the patient for their appointment and ready to assist the Optometrist in facilitating patient care and being attentive to needs during the patient examination. 

• Caring for patients in an empathetic and educational way to answer their questions about eye care and eye wear needs. 

• Assist patients and customers in selecting eyewear frames with attention to detail and education of proper frame fit 

• Recommend lenses and lens enhancements based on doctor prescribed recommendations, their preferences, and prescription needs. 

• Conduct eyewear fittings and adjustments to ensure optimal comfort and functionality of eyewear. 

• Process orders, handle payments, and manage inventory of eyewear products. 

• Educate patients on proper eyecare routines, lens care, and maintenance. 

• Finishing daily duties assigned and managing your planner to follow up on your orders. 

• Inspecting eyewear for quality control and prescription accuracy. 

• Deliver exceptional customer service, addressing inquiries, resolving issues, and ensuring overall satisfaction. 

This Role Is For You If: 

• You are passionate about eyecare and enjoy helping others improve their vision. 

• You excel in a customer service-oriented environment and thrive on building positive relationships. 

• You are detail-oriented, organized, and can multitask effectively. 

• You have strong communication skills and enjoy working as part of a collaborative team. 

• You are flexible, love to be busy and can go with the flow and willing to help at any time during your shift. 

• You are focused, stay on tasks, and do not get distracted easily. 

• You align with our core values and are committed to upholding them in your work. 

This Role Is Not For You If: 

• You do not prioritize honest communication and transparency in your interactions. 

• You are not passionate about eyecare and do not value providing exceptional service to patients. 

• You struggle with multitasking and handling a fast-paced work environment. 

• You are not proactive in problem-solving and critical thinking. 

• You are not reliable and frequently late. 

• You get sidetracked and easily distracted and are unable to focus or stay on task on work related tasks.  

• You are not flexible and you contribute to a negative team culture 

• You are not willing to take ownership of tasks and see them through to completion with excellence. 

What Winning Looks Like: 

• Meeting and exceeding sales targets while maintaining high levels of customer satisfaction. 

• Demonstrating proficiency in product knowledge, eyewear fittings, and customer service. 

• Contributing positively to our team culture and upholding our core values. 

• Continuously improving and learning through training and development opportunities. 

• Receiving positive feedback from patients and colleagues alike. 

Deal Breakers: 

• Dishonesty or lack of integrity in any aspect of work. 

• Inability to work collaboratively and positively with team members. 

• Neglecting to prioritize patient satisfaction and delivering exceptional service. 

• Not aligning with our core values and demonstrating behaviors that contradict them. 

• Consistently falling short of performance expectations and goals. 

What's Next:  

If you're ready to join a dynamic team, make a difference in people's lives, and align with our core values and mission, we invite you to apply by submitting your resume and a cover letter highlighting why you're the perfect fit for this role. Please CLICK below to be considered for this position

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