Contact Center Associate Full Time

Crawl Space Ninja is the premier crawl space encapsulation company in Knoxville.  Founded in 2006, Crawl Space Ninja has been the city’s most recognized brand for crawl space encapsulation. Crawl Space Ninja was founded with the objective of improving indoor air quality for our clients. 

Brief Job Description

Managing incoming calls and emails for corporate location and several franchise locations. 

Primary Responsibilities

• Managing incoming calls and emails.
• Setting sales appointments.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Fielding inbound calls.

Other Responsibilities

• Make outbound calls to schedule appointments.
• Take the extra mile to engage customers.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Document accurate, valid, and complete information by using proven methods and tools.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Additional duties as assigned.

Qualifications

• Proven customer support and/or sales experience or experience as a client service representative.
• Track record of over-achieving quotas.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

• High school degree.

Compensation and Benefits:

Schedule and Pay:

• Job Type: Monday-Friday 8:00 am - 5:00 pm
• $16 per hour
• Weekly commission based on performance

Medical Insurance

Paid Time Off

Holiday Pay

Position Based

6011 Ridan Dr., Knoxville, TN 37909

Must be able to

Pass a drug test.

Pass a nationwide background check.

Have a valid driver’s license.

Have a clean driving record for the past 3 years.