Repair / Production Support Associate

Repair / Production Support Associate - HIRING ASAP!!!

Summary

Under direction of the Repair/Production Supervisor, the Repair/Production Support Associate will be responsible for maintaining quality assurance, inventory accuracy, and customer support. Works closely with Product Support, NOC personnel and field technicians to evaluate material deficiencies, troubleshoot and resolve system failures. Requires a positive work relationship with co-workers and must possess a keen attention to detail.

Essential Duties & Responsibilities

· Prepare, test and document configurations of installation equipment for shipment to support field technicians for new installs, as well as existing equipment repairs

· Work closely with the Helpdesk personnel to identify and resolve customer related issues resulting from equipment deficiencies.

· Work closely with Maintenance Field Supervisors to assure dispatch efficiencies

· Utilize standardized processes and procedures to efficiently identify, evaluate and assist in repair system deficiencies

· Monitor and document the timely completion of preventative maintenance program, work with Field Supervisors to adapt procedures to match equipment demands as technology evolves

· Communicate regular status reports detailing performance of equipment inclusive of operation time and issuance rate are provided to Upper Level Management verified through status calls and reports

· Assist in installation and preparations of new mobile units and related equipment

· Assists in daily warehouse responsibilities, as necessary: filling and shipping customer orders, QA of shipments, unload and receive incoming materials, distribute non-inventory packages to other departments, as required

· Cross-train with warehouse personnel to assist during peak demands, or when short-staffed.

Minimum Job Requirements

· High School Diploma, or equivalent

· Associates Degree or Technical Institute certificate in a technical field (engineering or computer science) or related work experience (minimum of 3 years) A+ and N+ Certification is a plus

· Ability to work with High Voltage

· Valid Driver’s License (minimal driving on behalf of Company)

· Excellent written and verbal communications skills

· Excellent customer service

· Strong multi-tasking skills

· Working knowledge of Microsoft Office, Dynamics AX, or similar ERP software desired

· Must be able to work overtime during peak demands, or as required

Physical Demands

· Ability to climb stairs, ladders and step stools

· Ability to lift 25-30 lbs. routinely, occasionally lift over 50 lbs.

· Ability to sit or stand for long periods of time