Intake Coordinator

COME JOIN OUR TEAM OF HEALTHCARE HEROES!

CareAparent is seeking a full-time Intake Coordinator/Care Liaison. The Intake Coordinator/Care Liaison coordinates referrals, admissions, medical orders, insurance verifications, and other client related activities on a day-to-day basis to ensure delivery of quality care. This position serves as a pivotal point in communication, functioning as a liaison between referral sources, referral partners, clients, and CareAparent staff.

As a VALUED team member, you will enjoy:

• Competitive Compensation
• Comprehensive Benefits Package: Medical, PTO & Holiday Pay, 401k retirement savings w/ company matching (& immediate vesting!)
• An awesome culture with a stable & growing company!

Qualifications:

• Highly organized, able to prioritize and manage time effectively.
• Ability to work independently and with minimal direction.
• Computer skills in Microsoft Office Suite and the ability to learn other computer-based software systems.
• Excellent organizational, interpersonal, verbal, and written communication skills and the ability to listen effectively.
• Knowledge of principles and practices of basic office management and organization.
• Ability to work within time constraints, meets deadlines, work independently with a minimum amount of direction and/or supervision.
• Recent home care experience preferred.
• Medicare intake experience preferred.
• Current CMA (Certified Medical Assistant) Certification preferred
• LPN Certification a PLUS

Job Duties

• Functions as liaison for referral partners and sources to staff, clients, families, internal departments, medical community, and other community agencies to ensure timely response and professional communication.
• Reviews, distributes, and takes follow-up action on all inbound and outbound faxes in a timely and professional manner.
• Processes clinical data including but not limited to computer entry of referral data, medication information, and faxed orders for home health and hospice services.
• Answers, screens, and evaluates all new and existing referral
• Receives, evaluates, and responds to all incoming referrals for new and existing clients
• Gathers all necessary information and documentation relevant to client; verifies coverage and insurance eligibility; obtains initial reimbursement authorizations/pre-authorizations; and obtains all paperwork required prior to initial assessment.
• Provides feedback to all referral sources about referral outcomes, services arranged, or reasons for not admitting the client, as appropriate.
• Inputs client information into EMR system including, but not limited to, demographics, documentation, billing authorizations (as applicable), medications, allergies, and other medical information.
• Inputs data entry into tracking systems and spreadsheets daily to ensure streamlined communication between all departments and teams.
• Understand and communicates information to inquiries, referral sources, referral partners, and clients regarding company services, client-related status updates/activities, care delivery process, and client-specific care. as a resource to recommend services to agency staff.
• Creates client care plans and binders required by state and license regulations
• Takes, answers, and responds to client requests, concerns, complaints, and inquires in a timely manner
• Builds, nurtures, and maintains effective relationships and trust with clients and referral source/partners.
• Performs clerical duties including, but not limited to, faxing, filing, scanning, and maintaining organization of client files.
• Performs other duties as assigned by supervisor
• Weekend, after hours, and holiday on-call duties

CareAparent is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, gender, national origin, disability or veteran status.

CareAparent participates in the federal E-Verify program.