Homecare Coordinator (Staffing/Admin)

Job Summary:

Have you had someone you love need extra help in order to safely stay at home? We believe that families should be free from the stress and anxiety that often comes with caring for their loved one. As such, we're going to serve 1,500 families with their loved ones' care over the next 5 years. In order to do that, we need to grow our top notch team with motivated people who believe in our mission as much as we do. Are you unusually organized and a creative thinker? Do you naturally take ownership and track details to completion? Are you excited about creating and keeping numerous projects moving forward at one time? If so, keep reading. . .

Our Upland office is hiring a Homecare Coordinator (Staffing/Admin). We are growing like crazy, and we’re looking for someone who can jump into an existing system quickly while contributing their own magic touch. We help hundreds of people every year find peace-of-mind. The candidate selected will play a key part in helping people find that peace. Our ideal candidate is "Humble, Hungry, and Smart", so if you like an ongoing challenge, can execute on strategy, and thrive on results through friendly and compassionate service, then this role may be for you. This isn't a "rocking chair" kind of position.

This vital role requires a dynamic person who has a well rounded set of abilities, and is willing to continually learn and expand their skill-set and expertise. This role will provide ongoing administrative support and care coordination, while working closely with our case management and leadership to be the first voice people hear, arrange quality care for clients, allowing them to remain in their home. You'll need to possess amazing detail and organizational skills. You must have a hunger for improvement and continually strive to expand the quality of our offering.

We take pride in being at the forefront of the senior care industry! We daily live up to this reputation by offering sincere, quality care that places serving our clients and caregivers as our top priority. Experience in Healthcare or Homecare is a big plus.

Responsibilities:

• Phones
  • Serve as the "Director of First Impressions", providing the caller with a solution when possible, or transferring when needed.
  • Make outgoing calls to clients/caregivers/hospitals, etc. as needs dictate
• Recruiting
  • ​Assist with recruiting and hiring efforts
  • Communicate all relevant information to employees and job applicants
• Existing Employees
  • ​Maintain personnel records, in compliance with HR regulations
  • Innovate and administrate ongoing training, retention and staffing of current caregivers
  • Compile reports from personnel databases
  • Review and update HR information system records
  • Enforce company policies, rules and regulations
  • Staff Oasis clients with appropriate care

• Inquiries/Consultations

  • ​Take initial calls from interested clients, serving as a resource for every caller

  • Meet with and seek 100% conversion of prospects to clients where appropriate, utilizing excellent client/customer processes.

• Other duties as needed

​Qualifications:

EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES and AVAILABILITY

• A minimum of 1-2 years previous experience in Human Resources and/or Customer Service
• 4 year College Degree (BA/BS) preferred, but not required
• Entrepreneurial drive, spirit, and ambition; must be a self-motivated, results-oriented person.
• Is a naturally gifted communicator (Excellent written and verbal communication skills)
• Has no fear of technology. We use our computer systems to the fullest around here; if you are afraid of computers this is not the place for you.
• Gets upset when excuses are given
• Gets stuff DONE!
• Doesn’t allow “Bright and Shiny” to distract them
• Sets a goal then takes action to conquer it!
• Multi-tasks so well that plate spinners look on with awe
• General knowledge of labor and employment laws
• Strong organizational skills
• Strong attention to detail
• Teamplayer who is willing to do what it takes to get something done
• Believes in having fun
• Is always learning, growing, and being stretched
• Desires to be a part of something larger than themselves
• Is able to ninja though an inbox with ease
• Works hard but also likes to have F.U.N. while getting things done!

NO TOADSTOOLS
Pushing the limits of “generally accepted” is part of our average work day. That means we expect our team members to push the envelope with their own skills as well. If you aren’t growing, you’re planting roots into your chairs as the light from your screen transforms you into a toadstool . . . and who would want that!?

WORKING CONDITIONS/ENVIRONMENT

• Will work in our Upland branch, with possibility of working remotely as business needs require. Must be available to work during business hours of 9:00am 5:30pm Monday-Friday. Might be required to rotate after on-call, answering incoming calls and other staffing duties, depending on staffing needs.
• Paid Vacation/Sick time
• Paid Birthdays off
• Company matched 401k
• Personal Finance training reimbursement ("Financial Peace University")
• Profit Bonus
• Health Club Membership Reimbursement