Home Equity Processor

This is a remote position.

About S3: 

We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.   

S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.  

The Home Equity Processor will be part of the talented Home Equity team. The Home Equity Processor plays an essential role in assisting members with their loan process to gain access to their funds as quickly as possible. This role plays an important part in providing best in class service to our credit union partners and members. Our success is dependent upon someone who has great communication skills, dependable, self-motivated, and member focused. 

S3 STAR Values: 

• Service 

• Teamwork 

• Attitude 

• Results 

Department: Home Equity 

Reports to: Manager, Home Equity Processing 

TOP JOB RESPONSIBILITIES:  

• Responsible for the thorough review of loan documents provided by the members and 3rd party vendors to satisfy required conditions which includes income documents, title, and appraisal reports.  

• Daily communication with members to provide updates and expectations throughout the loan process. 

• Educate members on Home Equity products and assist members with all inquiries. 

• Utilize internal reports and dashboards to maintain required service levels and ensure all daily tasks are completed. 

• Work in collaboration with other team members in Home Equity and other business areas. 

Other responsibilities and opportunities:  

• Prepare and participate in regular pipeline reviews with management to ensure daily tasks are met. 

• Assist with coverage for co-workers to maintain member communication and processes to meet Partner’s service level agreements. 

• Additional job-related projects and duties as assigned by management. 

QUALIFICATIONS & SKILLS: 

• 2 years experience in finance processing, preferred experience in real estate lending. 

• Experience analyzing personal and business tax returns and calculating variable income. 

• Proficient in Microsoft Office (Word, Excel, Outlook, Teams). 

• Ability to work in a fast-paced environment.  

• Effective communication skills, both verbal and written.  

• Customer service oriented.  

• Strong organizational skills. 

• Must be able to quickly adjust to shifting priorities. 

• Strong analytical skills with a high degree of accuracy. 

PERKS AND BENEFITS: 

• Group medical, dental, and vision coverage insurance 

• Generous Paid Time Off 

• Up to 11 Paid Holidays Per Year 

• 401(k) With Employer Match and Discretionary Contribution 

• Employee Referral Program 

• Wellness Programs 

• Peer-to-Peer Recognition Program 

Equal Employment Opportunity  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.” 

ADA Statement & Requirements 

S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.  

Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.  

Cognitive Requirements-  

Occasionally: Works independently, little supervision needed. Analyze and compute information. Problem solving and critical thinking. Exercise good judgement/reasoning and resourcefully solve routine problems.  

Frequently: Perform basic mathematical computations. Effectively communicate verbally and in writing. Comprehend materials and follow instructions. Compile, copy and compare information. Organize and handle multiple tasks and prioritize.  

Constantly: Handle confidential/sensitive information. Exhibit excellent customer service skills.  

Physical Requirements-  

Frequently: Use hands/fingers for repetitive keyboard & hand motion. Speak coherently.  

Constantly: Sit- Remaining in a seated position for long periods of time.  

Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.  

Internal/External Interaction- Occurs occasionally with periods of high volume.