Customer Care Specialist

About Professional Delivery Providers, LLC:

Since our founding, Professional Delivery Providers LLC has been known for quality services, exceptional efficiency, and the highest level of professionalism. No matter what service you are looking for, we guarantee to not only meet, but exceed your expectations and ensure your full satisfaction.

Using our many years of experience with logistics and last mile delivery, our Leadership team is up for every job. Managing projects with the skill and experience our clients have come to expect. We want our customers to be satisfied with our work, which is why we provide open communication channels throughout the duration of each and all deliveries. We take much pride in keeping the integrity of Professional Delivery Providers LLC, being fast and efficient without sacrificing quality.

Job Overview:

This position aides as a support mechanism to our 4 customers (customer, consumer, driver, and field managers) in the customer care department. This position will proactively address problems and suggest solutions daily. In addition, the position will oversee the daily service units and monitor the statuses to ensure on time service levels and completion. The ideal customer care specialist will be customer focused, detail oriented, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team environment.

Duties and Responsibilities:

• Partners with field operations; managers, contractors, drivers, and aides as a support mechanism.

• Validate driver check in and load out process by maintaining bi-hourly reporting by market.