Installation Engineer - Lunit, Americas (Bilingual)

Purpose:

The Installation Engineer position involves extensive customer interaction and service. The Engineer will gather information, analyze, design, develop and map the client's workflow and processes as they interface and integrate multiple customer system components with Lunit products. Because the role will be working with customers in North and South America, a bilingual English & Spanish speaker is critical. Additional Portuguese language capability would be valuable.

Responsibilities:

• Support pre-sales activities, through direct customer interaction, respond to requests for technical information, including Volpara and Lunit's approaches to information security and privacy in addition to the technical implementation.
• Actively manage the system design
• Process and install the Lunit INSIGHT system
• Configure the system in the client's computer environment
• Develop the interface and integration components
• Perform functional and end-to-end workflow process testing
• Monitor the data conversions from competitor systems into Lunit software
• Monitor the data conversion from legacy systems to new systems
• Support the customer onboarding process by being responsible for installing, monitoring and updating on-premises systems, including training onsite IT staff as required by the customer
• Work directly with customers, our Customer Success Team and Software Engineering Team to resolve customer impacting issues

Competencies:

Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Problem Solving: Uses rigorous logic and methods based on experience to solve difficult problems with effective solutions; probes reasonable, experienced sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the convenient answers.

Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Experience & Qualifications:

• Minimum 5 years customer contact experience, or equivalent.
• At least 5 years technical customer service in the medical device industry. An understanding of terms like Modalities, DICOM, PACS, HL7 and RIS. DICOM experience valuable.
• Fluent in English and Spanish, additional Portuguese language capability desirable.
• SQL knowledge regarding backups, restores and permissions
• IT networking experience and ability to work with customer IT departments to resolve detailed networking issues. Explaining, in technical detail, terms like SSL,HTIP, VPN, DNS, DHCP, subnets, Firewalls, switches, TCP/IP won't cause any hesitation or stumble.
• Experience with Windows Server and Linux Servers. Experience with Windows desktops and tablets.
• Experience with Cloud-based deployments (AWS & Azure).
• Working understanding of remote connectivity software such as Securelink, RDP, Citrix, and Cisco VPN.
• Experience with Docker container and Git Hub versioning preferable.
• Experience with configuring virtual machines preferable.
• Experience with administering Microsoft Windows preferable.
• Strong organizational, troubleshooting, and communication skills.
• A willingness to periodically work scheduled evenings or weekends.
• Flexibility to travel internationally as required with potential for high frequency.
• Proof of COVID 19 vaccination required, except in limited circumstances where a legally recognized medical or religious exemption may be able to be accommodated.

Compensation & Benefits

Salary range: $70,000 - $95,000 per year. Benefits include the option to participate in medical, dental, vision, life and disability insurances; a 401K plan with a company match; and generous paid time off.

Volpara Health is an Equal Employment Opportunity employer. We will endeavor to fill vacancies with the candidate who is the best fit for the role, without regard to gender, marital or family status, religious or ethical belief, race, ethnic or national origin, disability, age, political opinion, employment status, sexual orientation or any other status protected by law.