IT Coordinator

IT Coordinator

Who We Are:

Our mission is to enhance, inspire, and grow. We enhance the lives of people by creating inspiring living environments. With over 30 years of experience, we’re no strangers to the homebuilding industry. We are a multi-disciplinary development company with neighborhoods in Northern and Southern California, as well as Colorado! Since our beginning, we have always strived to set ourselves apart from other builders. We do this by looking ahead. We make sure that the products we are providing are the best for our homebuyers, that they fit into life today and in the future, that the surroundings are inviting and purposeful. When we Trumark our homes, it is because they reach all of these criteria.

Overview:

The IT Coordinator will play an instrumental role in growing an in-house IT team to support all Trumark employees. The successful candidate will bring at least 4 years of experience in IT support related roles and be willing to learn and grow as Trumark expands. Reporting to the IT Manager, the IT Coordinator will be the focal point for all IT related issues as Trumark transitions from a 3rd party support team to an internal team. Day-to-day priorities will include responding to requests for support, onboarding new employees by preparing accounts and hardware, and assisting the IT Manager with a variety of infrastructure improvement projects.

Essential Duties:

• Manage and support desktops, laptops, and mobile devices (iOS), ensuring proper integration into existing corporate infrastructure.
• Assist in administering 220+ computers in an Active Directory environment.
• Evaluate and install new software releases, system updates, and patches.
• Provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to phone calls, email, and in-person requests for technical support. Provide on-call consulting advice and technical support to various users regarding specific operational and application issues.
• Document all issues and resolution in helpdesk ticketing system.
• Be an application specialist in key business operation software and systems.
• Document procedures for utilization of the key company software applications based on best business practices and company-approved processes.
• Assist in helping train staff on computer and application usage.
• Install, configure, administer, troubleshoot and maintain all hardware and software necessary to meet our business goals.
• Setup and maintain A/V equipment including TVs and video conferencing.
• Set up, configure, and support basic internal networking. Troubleshoot networks, systems and applications to identify and correct issues and operational problems.
• Assist in managing Active Directory, Microsoft 365 and business critical server-based and cloud-based applications.
• Keep current on technology and systems advances and implementation trends.
• Make recommendations to the IT Manager on policy changes and hardware and software modifications based on experience and working with users.
• Other responsibilities or projects as assigned by the IT Manager.

Education and Additional Requirements:

• Position is primarily on-site at our San Ramon location.
• Minimum of 4-6 years of experience IT Support or Service Desk related roles.
• Overnight travel out of state is periodically required.
• Easy access to a vehicle for local travel is periodically required.
• Certifications are a plus (CompTia, Microsoft, etc).
• Experience deploying, supporting, or maintaining several of the following technologies:
  1. Microsoft 365 stack including MS Teams and Sharepoint
  2. Azure Active Directory
  3. On Prem Active Directory
  4. Ubiquiti wireless equipment
  5. Meraki networking equipment
  6. Ring Central phone system
  7. Cradlepoint 4g/5g devices
  8. iOS based mobile devices
• Analytical Skills; Attention to Detail
• Organization Skills
• Interpersonal and Communication Skills
• Ability to communicate technical information to non-technical personnel.
• Training and coaching Skills
• Initiative and willingness to learn and grow

Why Work for Trumark?

• Work with a team that values you! Trumark offers a direct career path with an open seat for you at our table.
• We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water.
• Exceptional Medical Benefits (100% Employee + 60% Dependent).
• Monthly wellness stipend.
• Milestone Appreciation Program
• 401k with company matching, we are helping you plan for future retirement.
• Hybrid work flexibility.
• Pay range $70,000 - $75,000 based on experience.