Front Office Coordinator

At Pacific Physical Therapy, we're not just a healthcare facility; we're a community of dedicated professionals committed to transforming lives through exceptional care. Our mission resonates with compassion, excellence and integrity as we strive to enhance health and wellness with personalized therapy programs. We believe that fostering positivity and support is key, creating an environment where both patients and team members thrive.

THE POSITION:
We are currently seeking a dynamic, outgoing and organized Front Office Coordinator to join our team. Our Front Office Coordinators are the face of our organization providing amazing customer service to our community of patients. Our FOC's are responsible for optimizing patient schedules, managing phone calls, processing new referrals, collecting payments, checking benefits and obtaining insurance authorizations. The ideal candidate will be passionate, have a positive attitude, be a quick learner, enjoy multi-tasking, be able to build strong rapport with clients and love working in a team atmosphere.

WHAT YOU WILL DO:

• Promote the mission, vision, and values of the organization.
• Provide exceptional customer service to patients and visitors.
• Handle confidential information and adhere to HIPAA standards.
• Perform daily administrative duties including answering multi-line phone systems, preparing charts, filing, faxing, and copying.
• Intake patients by gathering demographic and insurance information, coordinating prescriptions and referrals, and preparing paper and electronic charts.
• Schedule patient appointments and coordinate with physical therapists to facilitate optimum patient care.
• Demonstrate working knowledge of insurance benefits, deductibles, and co-payments related to medical care delivery.
• Manage patient authorizations and verify insurance benefits.
• Collect patient copays and assist in the collection of patient balances.
• Assist management with staff meeting reports and other special projects as assigned.
• Proficient with MS Office Suite, including Word, Excel, and Outlook.

WHAT WE ARE LOOKING FOR:

• High school diploma (Bachelor's degree in related field preferred).
• Previous experience in a medical office setting or related field preferred.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize workload effectively.

PERKS OF JOINING US:

• Competitive Pay - Base salary ranging from $18 to $25 per hour, based on experience.
• Paid Time Off
• Holiday Pay
• Health, Dental, and Vision insurance, as well as a health savings account.
• Retirement plan with employer match to secure your financial future.

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Physical activity including but not limited to bending, reaching, squatting, lifting and prolonged periods of sitting.
• Required to be responsible for your own travel to and from work site.
• Ability to perform light custodial duties using medical grade cleaning products - including but not limited to - cleaning bathrooms, laundry and disinfection of equipment.