Veterinary Assistant / Client Service Representative

Peoria Area Veterinary Group has an amazing opportunity for an experienced veterinary professional to join our growing family! 

Our progressive, multi-doctor practice has served the Peoria area since 2007. At Peoria Area Veterinary Group, our veterinary team is dedicated and well-trained, with a focus on client education to enhance the well-being of their furry family members. We operate under a set of values that prioritize respect, honesty, and compassion in our interactions with clients, treating all animals as if they were our own. We foster a positive and collaborative environment, encouraging teamwork to maximize our collective talents. 

• Animal handling and restraint
• Assist doctors and technicians with medical treatments, diagnostic tests, and procedures
• Obtain health history from clients and ensure documentation is accurate and complete within the electronic medical record
• Maintain cleanliness of treatment and patient areas
• Restock and organize medical supplies
• Educate clients on wellness plans, food, and products sold in the waiting room
• Communicate effectively and efficiently with the Nursing and Vet Team
• Perform opening and closing procedures, end-of-day reports, and deposits
• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Admit patients: ensuring that the patient is weighed, and all information is current
• Schedule and confirm appointments, record keeping, and organization, and provide estimates and invoices for payment
• Process financial transactions accurately
• Respond with compassion and empathy in stressful and emotional situations
• Constantly advance your knowledgebase and skill set

• Medical, Dental, and Vision insurance options, all starting first of the month following date of hire
• Mental Health and Wellness Support including free access to counseling and meditation programs
• Company Sponsored Employee Assistance Program (EAP)
• Opportunity for Fear Free Certification and Recover CPR Training
• 401K with company match
• Flexible Spending Account or Health Savings Account options
• Long Term Disability options
• Short Term Disability, paid for by employer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
• Earn your Vet Tech license with tuition reimbursement, available for eligible employees
• Personal Pet Discounts
• PTO and Paid Holidays

If you are looking for a place that will support your veterinary career, make sure to check us out! 

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.