Customer Success Manager, Manufacturer

About Us

At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing. Our success is measured when we can empower all of healthcare to focus more on improving the health of people.

That success is driven by Kalderos' greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.

That's where you come in!

What You'll Do:

For the Customer Success Manager, Manufacturer position, we're looking for someone who can help ensure customers have a positive experience through excellent customer service, provide comprehensive support for customer use of Kalderos' applications, and develop process improvement to enable Kalderos operations to scale effectively.

• Support drug manufacturers through onboarding and production operations as they use our products and solutions that optimize and comply with the Medicaid Drug Rebate Program (MDRP) and the 340B Drug Discount Pricing Program.

• Gather and assemble information for customers and internal stakeholders for status updates and business reviews.

• Report and monitor success through key metrics presented in business reviews and customer satisfaction survey results.

• Raise critical customer concerns and work with design, product, and data management teams to resolve key issues in a timely manner.
• Identify and build greater efficiency and effectiveness into critical customer success execution activities.

• Minimize customer escalations through proactive account monitoring and stakeholder engagement/management.

What You'll Bring:

We know your experience extends beyond what you have on paper. The following is a guideline of general experience we're looking for in this role:

• Bachelor's degree in business, science, technology, healthcare administration field, or equivalent.

• 2+ years of experience in administering and/or implementing a healthcare data management, medical claims, or similar SaaS/cloud-based product or platform.

• 2+ years of experience working with Salesforce or equivalent CRM system.

• Demonstrated project management skills - effectively handle multiple customers, escalations, and priorities at once.

• Experience using advanced Excel functions and interpreting data to tell a story. Able to manage, understand, and manipulate large datasets and derive insights.

• Ability to effectively communicate via virtual meeting and collaboration software.

• Strong analytical skills with the ability to process and interpret product utilization data and customer requirements, to help drive adoption and ROI.

• Excellent organization skills - work independently, prioritize and multi-task with minimal direction.

• A sense of timeliness and urgency to address issues and resolve them expeditiously.

• High standards for excellence and strict adherence to policies, controls, procedures, and timelines.

• Resilience to navigate in uncharted territory and

Set Yourself Apart:

• Advanced degree in pharmacy, life science, healthcare administration, or accounting.

• Registered pharmacist operating in a clinical or retail setting.

• At least 3 years experience with the 340B program and/or the Medicaid Drug Rebate Program (pharmacies, hospitals, clinics, PBMs, state/federal agencies).

• Project Management certification or methodology training (PMP, PRINCE2, SAFe, or equivalent).

• Working knowledge of retail pharmacy, hospital pharmacy billing systems, or EMR/EHR.

Expected Salary Range: $100,000 - $120,000 base + commission

____________________________________________________________________________________________Highlighted Company Perks and Benefits

• Medical, Dental, and Vision benefits
• 401k with company match
• Flexible PTO with a 10 day minimum
• Opportunity for growth
• Mobile & Wifi Reimbursement
• Commuter Reimbursement
• Donation matching for charitable contributions
• Travel reimbursement for healthcare services not available near your home
• New employee home office setup reimbursement

What It's Like Working Here

• We thrive on collaboration, because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
• We empower each other and believe in ensuring all voices are heard.
• We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture.
• We're curious and go deep. Our slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.

To learn more: https://www.kalderos.com/company/culture

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Kalderos is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Kalderos participates in E-Verify.