Service Manager - Industrial Service, Parts, & Logistics Center

Job Title: Service Manager - Industrial Service, Parts, & Logistics Center

Location: NEAR St. Joseph MI area

Job Type: Full-time

About the Opportunity: We are excited to represent a leading global manufacturing company that supports industries such as plastics, die casting, and food across North America. This role is based in their Michigan location which plays a pivotal role in providing unparalleled technical assistance and customer service.

Job Description: The Head of Service, Parts, and Logistics Center will oversee strategic leadership and management at the MI facility. The successful candidate will ensure top-notch customer service and efficient operations across various departments including repair services, field service, logistics, parts management, and customer support.

Responsibilities:

• Lead and enhance service quality and customer satisfaction.
• Manage daily operations of the Service and Logistics Center, ensuring efficient processes in repair, field service, logistics, parts, order processing, and support functions.
• Develop strong relationships with customers, addressing their issues and feedback promptly.
• Drive operational excellence, managing logistics and service processes effectively.
• Build and lead a high-performing team to meet organizational goals.
• Liaise with global partners to optimize service and logistics strategies.
• Oversee budget management, technical support, quality control, and process documentation.

Qualifications:

• At least 5 years of managerial experience in operations or customer service, ideally in a technical or industrial environment.
• Technical bachelor’s degree or equivalent; additional qualifications in management preferred.
• Proven leadership skills with a hands-on approach to team development and operational management.
• Extensive knowledge in electronics, mechanics, pneumatics, and hydraulics.
• Experience with quality management systems such as Six Sigma.
• Proficient in MS Office and ERP systems; familiarity with Navision and Hyperion Financial Management beneficial.
• Excellent communication skills; bilingual abilities in Spanish would be an asset.
• Willing to travel up to 30%.
• Valid driver’s license.