Production Coordinator

Benefits:

Competitive salary

Opportunity for advancement

Paid time off

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

We are a locally owned residential flooring company that sells and installs carpet, hardwood, vinyl flooring, tile, and more. Our mission is to provide the best possible flooring experience for our customers. We are a small business made up of individuals who take pride in what they do.

The Floor Coverings International Production Coordinator is responsible for meeting and exceeding customer expectations throughout the installation of their new floor. This position is critical to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably. The Production Coordinator is a role that revolves around a high level of customer service, communication, problem solving, and organization along with some technical responsibilities. An eye for detail is the key to making sure that each project looks great before being revealed to the customer. The ideal candidate is self-sufficient and takes ownership of the role.

Job Details & Perks:

Full-time

Salary - $60,000 - $70,000

Paid time off for vacation and sick time

Office and job sites centrally located – northern Chicago, Skokie, Evanston

Competitive milage rate

A day in the life could include:

Setting expectations with customers about the installation and its impact on their daily life

Actively working to improve produced profit margin through job costing reports and sourcing high-quality installers and local suppliers with reasonable rates

Managing the installation schedule to accommodate both customers and installers

Making sure we deliver on any commitments made during the Sales process

Ordering products needed for jobs accurately and coordinating delivery & acclimation

Obtaining job sundries such as adhesive or quarter round

Communicating with customers and installers daily about job progress

Confirming scope of work and compensation with installers prior to start of job

Skills:

1+ years of experience with home improvement, bonus points if in flooring installation. This can be managing installers or installing floors yourself

Attention to detail, especially when working across multiple sites simultaneously

Great communicator. Must be comfortable speaking to customers in their own home.

Spanish language fluency preferred

Ability to lift 80 lbs. on occasion.

Work with hand tools, power tools, paints, stains, and finishes

Valid driver’s license and clean driving record

Compensation and Work Hours

This is a full-time salaried position that will be compensated commensurate with experience and qualifications - $60,000 - $70,000 annually.

Compensation is paid via direct deposit twice monthly. FCI does not currently provide healthcare, but a stipend will be provided

General hours are from 8:00 AM to 5:00 PM, varying depending on installation timelines. Weekend hours are rare, but necessary on occasion.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.