IT Solution Delivery Manager

Title: IT Solution Delivery Manager

FLSA Status: Exempt

Reports To: VP IT

Pay: $140,000 - $150,000/yr

About the Company:

GreenWaste has been an industry leader in recycling and waste diversion for more than 35 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees.

We are seeking an experienced, successful, and engaged IT Solution Delivery Manager to join our team. This position is expected to work out of our office at 610 E. Gish Rd. San Jose, CA and limited job-related travel may be required.

Position Summary:

Do you have a passion to drive digital transformation?

The IT Solution Delivery Manager oversees the operation, planning, execution, and evaluation of GreenWaste’s existing application portfolio and our digital transformation initiatives – the people, processes and technology that drive GreenWaste’s success. They work closely with stakeholders to align the vision, strategy, and goals of the organization to deliver value with the digital transformation roadmap. They act as a liaison between different departments or teams to ensure that everyone is aligned regarding these changes. The IT Solution Delivery Manager has strong technical and business acumen, and can analyze market trends, stakeholder needs, and the competitive advantages of the organization.

As a member of the IT management team, also participates in strategy planning, aligning IT initiatives with business priorities and ensuring exceptional service delivery.

Essential Functions and Responsibilities:

• Partner with stakeholders to own GreenWaste’s existing application portfolio (cloud & on-prem)
• Responsible for investigating, researching, and procuring software applications that meet GreenWaste’s needs
• Provide ongoing upgrades, improvement and support of portfolio applications across the enterprise
• Own GreenWaste’s data and reporting solutions (data lake and related tooling)
• Manage internal software development, roadmaps and lifecycle
• Consult with business to document existing processes and business capabilities, research best practices and propose future processes in the spirit of continuous improvement
• Develop a business case for improvements and articulate the value of transformation across GreenWaste
• Project manage implementations of changes, upgrades, new system or process based on the needs identified
• Manage the hiring, development, promotion and staff review processes, creating an environment where staff can excel
• Participate in disaster recovery and business continuity processes
• Perform other jobs and duties as needed

Knowledge, Skills & Abilities:

• High degree of customer service focus and strong communication skills
• Ability to lead, manage and coach staff
• Experienced in budget and cost management
• Ability to present technical information in an understandable form to non-technical recipients
• Fluent in business process analysis
• Significant experience with ERP (enterprise resource planning) systems
• Experience implementing and managing large scale cloud and on-premise applications
• Comfort working with internal teams and vendors to identify and solve problems
• A desire to strive for constant improvement in systems and processes
• •Extensive experience in business and digital transformation initiatives

Qualifications:

• Bachelor’s Degree or equivalent experience
• 7+ years in a similar role in a mid-market or larger organization
• Project management certification highly desired

Language Skill:

Physical Demands:

Work Environment:

Typical work week is Monday through Friday with occasional on-call evening/weekend availability required. Will be exposed to outdoor weather conditions.

GreenWaste provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and/or local laws.