HOT FSP Case Manager

Mission Statement:

Transitions Mental Health Association is a nonprofit organization dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community and family support services.

Organization Description

Transitions – Mental Health Association is a non-profit agency committed to providing comprehensive mental health services and support to individuals and families by inspiring hope, growth, recovery and wellness in our communities. TMHA has decades of experience with teams of compassionate staff. TMHA is a driving force in improving mental health and wellness in our communities and a supportive and inclusive work environment that values diversity and individual contributions.

Position Title: HOT FSP Case Manager

Program: Homeless Outreach Team (HOT)

Position Summary

The Homeless Outreach Team will provide an intensive team to engage and provide services to homeless adults with serious mental illness at risk of acute or long-term institutional care. The program aims to help adults with serious and persistent mental illness succeed in the community with sufficient structure and support. The Homeless Outreach Team will provide a full range of services, including assessment, individualized planning, case management, integrated co-occurring drug and alcohol services, medication, housing, integrated vocational services, and access to clients on a 24/7 basis. The Residential Case Manager will work as a member of the Homeless Outreach Team to manage a caseload of adults with serious mental illness who have been recently housed. The Homeless Outreach Team will be responsible for crisis care, case management, individual rehabilitation activities, day-to-day skills building, transportation to appointments, and all other aspects required to help the clients maintain stability.

Hours/ Salary

Full-time, 40 hours per week. Anticipated hiring wage is $23.00-25.00 per hour and eligible for a possible 0%-3% increase after 6 months. Includes a generous individual benefits package that includes health, dental, vision, life, 403b retirement (with up to a 5% employer match) paid vacation/holiday time, paid sick time and a variety of helpful employee benefits as well. (*Full Salary Schedule $23.00-$30.50)

Responsibilities and Duties:

All the responsibilities and duties listed below are completed in conjunction with the Homeless Outreach Team.

1. Provide case management for an assigned group of clients including coordinating and monitoring the activities of the individual treatment team; assume primary responsibility for developing, writing, implementing, evaluating and revising treatment goals and plans; adhering to all required reporting requirements; provide one-on-one support to clients; provide symptom management support; educate and support clients’ families while acting in the clients’ best interest and advocating for the rights of the clients. Assist clients in all aspects of independent living including the development of social, vocational, and effective life management skills; assist clients in the areas of proper nutrition, cooking, shopping, budgeting, housecleaning, and maintenance, and personal hygiene.

2. Assist in conducting a comprehensive assessment of psychiatric history, mental status, and diagnosis. Construct a history in the following areas: physical, dental, drug and alcohol use, education, employment, social development, and activities of daily living (including money management, self-care, nutrition, etc.).

3. Provide ongoing assessment of clients’ psychiatric symptoms and their responses to treatment. Recognize, be available and provide one-on-one support for clients in psychiatric crisis or emotional distress, and assist clients in developing appropriate coping and conflict resolution skills. Provide counseling, emotional support, and symptom recognition and management. Educate clients and their families about the nature of mental illness, symptoms of mental illness, coping strategies, and medication. Assist clients in developing ways to manage symptoms, augment coping skills, and strategize problem-solving skills.

4. Assist clients in learning more about substance abuse and treatment options open to them such as A.A. and other support groups. Work with clients to identify possible precursors to alcohol or drug abuse.

5. Assume the role of an advocate in all aspects of clients’ needs and goals. This duty may include familiarizing clients with and encouraging the usage of community resources, support systems, housing opportunities, medical services, and opportunities; and assisting clients in building healthy peer and familial support networks. Assist clients in developing various recreational skills.

6. Discuss with clients what goals they plan to achieve for them-selves and assist clients in determining, developing, and carrying out their own goals; review plans and goals, evaluate progress, and strengthen independence.

7. Provide ongoing assessment of activities of daily living. Assist clients in developing skills in the following areas, as needed, in order to achieve the highest level of independence possible: personal hygiene, shopping and cooking skills, money management skills, accessing reliable transportation, and scheduling / attending appointments.

8. Provide opportunities to allow clients to establish vocational goals and identify any job-related areas that they want to work on. Provide vocational counseling, referral to appropriate vocational services, and assist clients with job coaching and support as needed.

9. Supervise the cleanliness and upkeep of the residences; this duty may include general household chores, yard work, completion and/or reporting of needed repairs, acquisition and disposal of furniture, and teaching and assisting clients in maintaining a clean and sanitary living environment.

10. Complete program paperwork such as individual client files, evaluating and charting client progress, treatment plans, admission/discharge paperwork, Medi-Cal billing, inter- and intra-agency service referrals, petty cash receipts, vehicle, and mileage tracking, etc.

11. Promote, encourage and maintain trauma-informed practices in all services and activities.

Practice and promote, both individually and in team meetings, TMHA’s Collaborative Communication Guidelines in order to facilitate clear, empathetic and person-centered communication.

12. Attend regular staff meetings, participate in client intake meetings, and complete required hours of in-service training.

13. Assume other duties and responsibilities as assigned by the Team Lead

Job Environment:

1. Moderate, physical activity and frequent driving; may include moving or lifting up to 50 lbs.

2. Involves moderate risks that require safety precautions and the risk of exposure to potentially intense situations.

Minimum Requirements

BA/BS AND 6 months of experience with target population, OR AA/AS or CADAC/CPRP certification AND 2 years of experience with target population, OR 4 years of experience (Full-Time equivalent years) with target population. Strong interpersonal skills, collaborative work style and strong oral/written and communication skills. Able to deal effectively with a variety of people and personality types regardless of age, ethnicity, race, religion, sexual orientation, gender identity/expression or socio-economic level. Ability to handle intense situations, display good judgment and decision-making skills, and remain calm and clearheaded under pressure. Ability to work well within a team and maintain a professional, respectful attitude in the workplace. Ability to be willing to work with supervisor oversight and direction. Well defined organizational and time management skills. Ability to work independently and flexibly. Must use reasonable precautions in the performance of one’s duties and adhere to all applicable safety rules and practices while acting in such a manner as to assure at all times, maximum safety to one’s self, fellow employees, clients, and other persons contacted through TMHA business. Must have a strong commitment to the right, ability and choice of each person to live in a safe environment; develop a meaningful role in the community; and have access to competent and continuous supports and services. Must have a reliable automobile and utilize own vehicle at work with company mileage reimbursement when a company vehicle is not available. Conditions of employment include: Must be at least 18 years of age; possess a valid CA Driver’s License, reliable transportation, proof of auto insurance, and DMV driving record that meets TMHA’s current vehicle insurance requirements. May be required to utilize personal vehicle and auto insurance. Ability to possess and maintain good physical and mental health. Attendance is an essential function of this job that requires face-to-face interaction with clients and/or other employees. Must comply with a TB assessment (possibly a TB test if needed to confirm a negative tuberculosis result) and receipt of a criminal record clearance through fingerprinting. Must be able to successfully complete First Aid and CPR training.

Physical Demands:

1. Seeing
2. Hearing
3. Speaking
4. Stooping/Bending
5. Moving around office
6. Moving between offices/clients
7. Driving
8. Climbing
9. Lifting/carrying heavy items
10. Computer use
11. Pushing/pulling/dragging items
12. Standing for long periods
13. Working outside
14. Using hands/fingers