Hotel Front Desk/Night Auditor

Full Job Description

Our front desk associates are responsible for greeting and registering the guest providing outstanding guest service during their stay, settling the guests' account upon completion of their stay.

Responsibilities:

• Provide courteous, prompt, professional and attentive guest service at all times whilst on the desk developing a personal rapport to learn about their needs and expectations during the stay.
• Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift.
• Welcome guests to the hotel upon arrival using their name, present registration card confirming room rate/type, address details & number of guests, establish credit and offer of luggage assistance to the room
• Approach all encounters with guests and associates in a friendly service-oriented manners.
• Maintain high standards of personal appearance and grooming which include wearing proper uniform and name tag when working.
• Maintain regular attendance in compliance with the hotel's standards as required by scheduling which varies according to the needs of the front desk.
• Completion in detail of all duties contained within either the AM or PM Front Desk Checklist
• Comply at all times with hotel policies and regulations to encourage sage and efficient hotel operations.
• Greet and welcome all guests approaching the frond desk. Maintain a friendly and warm demeanor at all times.
• Maintain proper operation of phone calls and answer inquires regarding room booking, room service, food, etc.
• Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, restaurants & tourist attractions
• Establish and maintain good communications and team work with fellow associates and other department within the hotel.
• Be aware of all rate, packages and special promotions information; be familiar with all in house groups.
• Obtain all necessary information when taking room reservations and follow rate quoting scenarios.
• Fully comprehend and be able to operate all relevant aspects of the frond desk computer system.
• As needed, deliver guest items such as luggage, messages, packages, amenities requested by guests or team members.
• Perform other duties as assigned which may include but are not limited to the following: maintaining a clean and organized work area, overall cleanliness and safety throughout the front desk, back office and hotel lobby area, helping co-workers in other areas of the hotel as needed.

Qualifications:

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to guests.
• At least 2 years of relevant experience being a front desk clerk or cashier.
• Must be computer literate and should have knowledge of Microsoft Office and have previously worked with a Property Management System.
• Be able to multi-task, have excellent verbal and written communication skills and the ability to work under pressure.

• Must be legally able to work in the United States.

• Bilingual is preferred, Spanish.

Job Types: Full-time, Part-time, Contract

Salary: $17.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Anaheim, CA 92804: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 2 years (Preferred)