Collections Specialist

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced collections expert to be a part of our fast-paced collections team. The position will be based out of our office in Burnaby (8620 Commerce Ct, Burnaby, BC V5A 4N6). The Collections Specialist will be responsible for the management of collections within an assigned territory.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Conducts a high volume of outbound calls to customers regarding the collection of past due
• and/or delinquent accounts
• Distribute monthly statements to customer via email and mail
• Aids customers with payment processing including daily cheque deposits, credit card processing
• and EFT payments
• Issue receipts for transactions, prepare bank deposits, balance and daily records
• Ensure maximum sensitivity and responsiveness to all customer requirements.
• Present collections efforts and results during one-on-one meetings with direct manager and
• during group meetings with teammates and management team.
• Maintain high-level knowledge and understanding of services offered and operating systems.
• Ability to comprehend service agreements and instructions and interpret accounts accordingly.
• Liaise with various departments to resolve AR disputes
• Tracks statistics on success of outbound collection calls.
• Other duties as assigned.