Bilingual Work From Home Call Center Rep

TRC Staffing Services has partnered with Convergent Outsourcing to hire Customer Care Agents for their growing client. These are not project based or temporary roles, but PERMANENT positions with our client directly. We need 40 part time individuals who are available to work on either 1st or 2nd shift and have weekend availability, starting as soon as June 29th, for $11.00 per hour.

These positions will always be Work from Home. Our program runs 24 hours a day/7 days per week. Who wants a seat in our virtual training room? we have Recruiters ready to talk to you right away.

EQUIPMENT QUALIFICATION TO WORK FROM HOME

At home positions will require you to independently have access to the following equipment:

• Laptop/Desktop: Intel i5 core processor or equivalent
• Monitor Screen: 20 inches or greater
• Computer Type: PC compatible (no MACs, Chromebooks, or Tablets)
• High Speed Internet access 10 MBPS download & 5 MBPS Upload (minimum)
• Minimum RAM: 3 GB or higher
• Internet Connection: DSL, cable, or fiber optic (no dial-up, satellite, or wireless.) You MUST be able to hard wire into the router via an Ethernet cord.
• You will need to supply your own USB Headset & Ethernetcord.

KEY JOB RESPONSIBILITIES

• Answer inbound phone calls from individuals who are calling to add additional funds to inmate's commissary accounts
• Respond to inbound phone calls from current inmates to assist in placing orders from the jail catalog
• Track shipments and respond to questions pertaining to the status of an order placed
• Assist with questions about balance on inmate's accounts and status of deposits made on inmate's accounts

REQUIREMENTS:

• Must be at least 18 years old
• High school diploma or GED equivalent
• Must have own working computer and internet. Our client does NOT supply internet or equipment.
• Ability to meet availability requirements that includes, days, evenings, Saturdays, and holidays
• Must pass drug test and background check
• Basic computer navigation skills and ability to toggle between different computer screens and programs

OTHER QUALIFICATIONS:

• Prior customer service experience
• Excellent verbal and written communication skills
• Professional and upbeat telephone voice
• Ability to type 30 wpm

Although the emergence and progression of COVID-19 has changed our personal and professional routines, TRC is actively recruiting, interviewing, and placing candidates for all manner of positions. For information on applying, or your current application status, please contact your branch location via email, phone, or the TRC candidate portal.

TRC Staffing Services, Inc. is an Equal Opportunity Employer and considers all qualified candidates for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.