HVAC Service Dispatcher/ Office/Sales Assistant

Job DescriptionJob Description

Job Description

Work with technicians who install, maintain and repair systems involving heating, ventilation and air-conditioning.

Oversee the technicians' work and directs them to jobs that require attention.

Schedule appointments with clients.

Maintain the work schedules for field technicians and assure that all customer commitments are met.

Work with technicians to provide property managers and customers with estimates.

Work with technicians to locate required repair parts.

Schedule return trips with customers when parts are in.

Verify all work has been complete and payment has been made.

Follow up on all pending and recommended work with customers.

Happy calls/customer surveys.

Respond to all messages left overnight.

Occasional after-hours, holiday, and weekend emergency dispatching.

Sales, phone and in office.

Skills

Ability to read work orders.

Ability to use basic computer software.

Must be able to make judgment calls regarding the best plan of action for a particular job and oversee its implementation from beginning to end.

Advanced customer service skills.

Ability to multi-task.

Geographical knowledge of service area or map reading skills.

Knowledge of the HVAC industry.

Sales.

Company DescriptionEasy going, family-owned company looking for a qualified person to join our team.Company DescriptionEasy going, family-owned company looking for a qualified person to join our team.