Customer Program Manager 4

Join UCT and be part of the fastest growing sector in the world! We indirectly touch every semiconductor chip that goes into every smart phone, smart car and device that uses artificial intelligence.This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with relentless drive to succeed, strong focus on quality with a passion for success - join us today!

UCTis seeking an experienced and talentedCustomer Program Managerto join our team in Hayward,CA! The Customer Program Manager is responsible for the execution of one or more simultaneous products or programs under development or NPI transition through volume production and manages the day-to-day customer order fulfillment activities.

Essential Duties and Responsibilities:

Level 1:

• Predominantly an internal resource. Occasional phone contact with customers for status updates; responsible for escalation to appropriate site or account representative.
• Provides pre and post-customer service and support.
• Knowledge of program management tools and procedures. General knowledge of operations, including scheduling, procurement, manufacturing, test engineering, and quality systems.
• General knowledge of sales, customer support, marketing, including market research, market sizing, pricing, marketing communications, and product launch.
• Coordinates with various functions within the company, including NPI, operations, engineering, and quality managers to ensure customer requirements are handled appropriately.
• Maintain Customer Dashboards, scorecards, and UCT ERP system.
• Ensure on-time shipments and manages customers' OTD targets.
• Obtain RFQ packages, EAU, drawings, etc. for Quoting.
• Prepares quotes for CRM team review and approval
• Coordinate material issues between customers, UCT Purchasing, and UCT Supply Chain Groups, monitoring, and escalating liability issues.
• Submit claims for fees & follow up with customers.
• Attends regular production and other meetings as CBO department representatives.

Level 2: All Level 1, +2-years of experience, plus:

• Maintains GPA (Global Purchasing Agreement) and ISA (Inventory Stocking Agreement) as required.
• Works with operations managers and NPI staff to develop and present business proposals.
• Works with various functional teams to accommodate customers' demand changes.
• Prepares quotes for review and approval and submits to customers.
• Resolves production scheduling, shipping, and invoicing problems.
• Share material/capacity planning information internally.
• Enters sales order date change information into ERP and other systems; including customer databases, and assesses impact.
• Negotiate pricing adjustments when necessary.
• Escalate issues and trends that impact UCT's bottom line.
• Ensures post-sales support and ongoing customer satisfaction.
• Manages new business opportunities from design through production in a team environment.
• Cost Reduction activities.
• Manages reports (mostly supply chain and allocation reports), coordinates customer/UCT meetings, escalates customer-owned inventory issues, manages shipping exception authorizations, reviews MPS, etc.

Level 3: All Level 2, +3 years of experience, plus:

• Reviews and analyzes programs for improvement or opportunities to improve efficiencies.
• Develops, updates and presents sales forecasts and build plans, including competitive intelligence and strategic opportunities where appropriate.
• Tracks, Maintains, and Executes Commercial & Contractual agreements at the site level
• Attends regular customer and internal NPI and development meetings related to products or programs as assigned.

Level 4: Senior Management Position. All Level 3 +5-years of experience, plus:

• Intimate knowledge of people management skills, particularly influencing management and conflict resolution.
• Manages department budgets as required.
• Initiates and develops long-term, multi-level relationships with customer accounts.
• Responsible for site-level execution of strategic initiatives and CIP activities.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, and Abilities:

• Ability to understand, track, drill down, and question activities and issues in all functional areas and make sound business decisions based upon that data.
• Attention to detail and exceptional organization and follow-up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong influence-management, negotiation, leadership, and assertiveness skills.
• Strong computer skills (MS Office suite, particularly Excel and MS Project) and database experience.

Educational/Certification Requirement:

• Associate's Degree or equivalent in technical, business, or financial discipline or equivalent experience for Level 1.
• Bachelor's Degree or equivalent in technical, business, or financial discipline for Level 2-3.
• MBA or Bachelor's Degree with PMP/PGMP certification for Level 4.

Experience Requirement:

Work Experience:

• 3-5 years experience in a semiconductor or similar industry Level 1-2.
• 5+ years experience in a semiconductor or similar industry Level 3-4.

Management Experience (for people manager job only):

• Senior positions must have at least 5 years of experience in positions of increasing responsibility.

Physical Demands and Working Conditions:This section is required for compliance with the Americans with Disabilities Act (ADA)

Criteria:

Work Environment:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed primarily in an office environment.

Physical Demands:

• Ability to kneel, reach, walk, push, pull, and grasp.
• Ability to lift up to 25 lbs.
• Ability to move arms, hands, and fingers.
• Ability to sit for sustained periods of time.
• Required to wear personal protective equipment.
• The ability to talk on the phone and use a computer for extended periods of time may be required.

Environmental Exposure:

• Required to wear personal protective equipment where applicable.
• Subject to frequent interruptions.
• The ability to talk on the phone and use a computer for extended periods of time may be required.
• May involve exposure to moderate noise levels from printers, faxes, computers, etc.

Overnight Travel:

• Level 2 and above work may require out-of-town travel, depending upon assignment, training, and meetings (10%).

At Ultra Clean Technology,we don't just welcome diversity - we celebrate it!Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

UCToffers an excellent benefits package to all full-time employees, which includes medical, dental, vision, 401(k), and paid time off.

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