This hire guide was edited by the ZipRecruiter editorial team and created in part with the OpenAI API.
How to hire Infor Erp
Hiring the right Infor ERP employee is a mission-critical decision for any medium to large business that relies on enterprise resource planning (ERP) to drive operational efficiency, data accuracy, and business growth. Infor ERP, a leading suite of business applications, is widely used across industries such as manufacturing, distribution, healthcare, and retail. The right Infor ERP professional can streamline your business processes, ensure seamless integration with other systems, and provide the insights needed for data-driven decision-making.
As organizations scale, the complexity of their operations increases, and so does the need for robust ERP solutions. Infor ERP employees play a pivotal role in implementing, customizing, and maintaining these systems. They ensure that your business leverages the full potential of Infor's capabilities, from supply chain management to financial reporting and human resources. A skilled Infor ERP employee not only brings technical expertise but also understands how to align technology with your business goals, adapt to evolving requirements, and support end-users across departments.
Making the right hire can mean the difference between a smooth digital transformation and costly setbacks. The impact of an experienced Infor ERP employee extends beyond IT”they help reduce operational costs, improve compliance, and enhance customer satisfaction. Conversely, a poor hiring decision can lead to project delays, data integrity issues, and missed opportunities for process optimization. This guide will walk you through every step of the hiring process, from defining the role and required certifications to sourcing candidates, evaluating skills, and onboarding your new team member. Whether you are expanding your ERP team or replacing a key contributor, following best practices will help you hire a top-tier Infor ERP employee fast and set your business up for long-term success.
Clearly Define the Role and Responsibilities
- Key Responsibilities: An Infor ERP employee is responsible for implementing, configuring, and supporting Infor ERP systems within an organization. Their duties typically include gathering business requirements, mapping processes, customizing modules, integrating with third-party applications, managing data migrations, and providing ongoing user support and training. They may also be involved in troubleshooting system issues, developing reports, and ensuring compliance with industry standards and company policies. In larger organizations, Infor ERP employees often specialize in specific modules such as finance, supply chain, or manufacturing, while in smaller teams, they may handle a broader range of tasks.
- Experience Levels: Junior Infor ERP employees usually have 1-3 years of experience and are often involved in system support, basic configuration, and end-user training. Mid-level professionals, with 3-7 years of experience, take on more complex responsibilities such as module customization, process reengineering, and project management. Senior Infor ERP employees, with over 7 years of experience, are typically experts in multiple modules, lead major implementations, mentor junior staff, and drive strategic ERP initiatives. They are expected to have a deep understanding of both business processes and technical architecture.
- Company Fit: In medium-sized companies (50-500 employees), Infor ERP employees are often required to be generalists, handling a wide range of tasks across different modules and departments. They need to be adaptable and comfortable working in dynamic environments. In large enterprises (500+ employees), roles tend to be more specialized, with dedicated teams for each module or function. Here, Infor ERP employees must demonstrate expertise in their specific area and collaborate effectively with cross-functional teams, including IT, finance, operations, and executive leadership.
Certifications
Certifications are a key differentiator when hiring Infor ERP employees, as they validate a candidate's expertise and commitment to professional development. The most recognized certifications are issued directly by Infor and its authorized training partners, ensuring that certified professionals have demonstrated proficiency in the platform's core functionalities and best practices.
Infor Certified Professional (ICP): The ICP credential is offered by Infor Education and is available for various Infor ERP products, including Infor LN, Infor M3, and Infor CloudSuite. To earn this certification, candidates must complete a series of training courses and pass a rigorous exam covering system architecture, configuration, module-specific features, and troubleshooting. The ICP is highly valued by employers because it demonstrates hands-on experience and a thorough understanding of Infor ERP solutions.
Infor CloudSuite Certification: As more organizations migrate to cloud-based ERP, the Infor CloudSuite certification has become increasingly important. This certification focuses on cloud deployment, integration, security, and advanced analytics. Candidates must have practical experience with Infor CloudSuite implementations and pass an exam that tests their ability to manage cloud environments, automate workflows, and ensure data integrity. Employers benefit from hiring CloudSuite-certified professionals who can support digital transformation initiatives and maximize ROI on cloud investments.
Infor Implementation Specialist: This certification is designed for professionals who lead Infor ERP implementations. It covers project management methodologies, change management, data migration strategies, and user adoption techniques. Candidates are required to have prior implementation experience and must complete both coursework and a capstone project. For employers, this certification signals that a candidate can manage complex projects, minimize risks, and deliver successful outcomes on time and within budget.
Other relevant certifications include Infor Technical Specialist (for system administrators and developers), Infor Supply Chain Management Certification, and industry-specific credentials such as APICS Certified Supply Chain Professional (CSCP) or Project Management Professional (PMP). While not all roles require every certification, prioritizing candidates with relevant credentials ensures a higher standard of technical competence and reduces the learning curve during onboarding. Additionally, certified professionals are more likely to stay updated with the latest features and best practices, contributing to continuous improvement within your organization.
Leverage Multiple Recruitment Channels
- ZipRecruiter: ZipRecruiter is an ideal platform for sourcing qualified Infor ERP employees due to its extensive reach, advanced matching algorithms, and user-friendly interface. Employers can post job openings and instantly distribute them to hundreds of partner sites, maximizing visibility among active and passive job seekers. ZipRecruiter's AI-driven candidate matching helps identify top talent based on skills, experience, and certifications, reducing time-to-hire and improving the quality of applicants. The platform also offers screening questions, automated scheduling, and real-time analytics, allowing hiring managers to streamline the recruitment process and focus on the most promising candidates. Many businesses report high success rates in filling specialized roles like Infor ERP through ZipRecruiter, thanks to its targeted approach and large talent pool.
- Other Sources: In addition to ZipRecruiter, employers should leverage internal referrals, professional networks, industry associations, and general job boards to attract top Infor ERP talent. Internal referrals are often a reliable source of qualified candidates who are already familiar with your company culture and values. Professional networks, such as LinkedIn groups and ERP user communities, provide access to experienced professionals who may not be actively seeking new opportunities but are open to the right offer. Industry associations and user groups frequently host events, webinars, and forums where you can connect with certified Infor ERP professionals and stay informed about emerging trends. General job boards can also yield results, especially when combined with targeted outreach and employer branding initiatives. By diversifying your recruitment channels, you increase your chances of finding candidates who not only meet your technical requirements but also align with your organizational goals.
Assess Technical Skills
- Tools and Software: Infor ERP employees should be proficient in the specific Infor ERP suite your organization uses, such as Infor LN, Infor M3, Infor CloudSuite Industrial (SyteLine), or Infor Distribution SX.e. Familiarity with Infor ION (middleware for integration), Infor Ming.le (collaboration platform), and Infor OS (operating service) is highly desirable. Additional technical skills include SQL for database management, Crystal Reports or Birst for analytics and reporting, and experience with APIs for system integration. Knowledge of related technologies such as Microsoft Azure, AWS, and other cloud platforms is increasingly important as more organizations move to cloud-based ERP solutions.
- Assessments: Evaluating technical proficiency requires a combination of written tests, practical exercises, and scenario-based interviews. Consider administering online assessments that test knowledge of Infor ERP modules, configuration tasks, and troubleshooting scenarios. Practical evaluations, such as case studies or hands-on exercises in a sandbox environment, can reveal a candidate's ability to navigate the system, customize workflows, and resolve common issues. Technical interviews should probe for depth of understanding, problem-solving skills, and familiarity with your organization's specific ERP landscape. Reference checks with previous employers or project leads can further validate a candidate's technical abilities and track record of success.
Evaluate Soft Skills and Cultural Fit
- Communication: Infor ERP employees must communicate effectively with cross-functional teams, including IT, finance, operations, and executive leadership. They should be able to translate technical concepts into business language, facilitate user training, and document processes clearly. Strong communication skills are essential for gathering requirements, managing stakeholder expectations, and ensuring successful project delivery. During interviews, look for candidates who can articulate complex ideas, listen actively, and adapt their communication style to different audiences.
- Problem-Solving: The ability to diagnose issues, analyze root causes, and develop effective solutions is a hallmark of a strong Infor ERP employee. Look for candidates who demonstrate a structured approach to problem-solving, resilience under pressure, and a willingness to learn from setbacks. Behavioral interview questions, such as describing a challenging implementation or a time they resolved a critical system error, can reveal a candidate's analytical thinking and resourcefulness. Real-world examples of process improvement or successful troubleshooting are strong indicators of problem-solving capability.
- Attention to Detail: Precision is critical in ERP roles, where small errors can have significant business impacts. Infor ERP employees must ensure data accuracy, follow established protocols, and thoroughly test system changes before deployment. Assess attention to detail by asking candidates to review sample data sets, identify discrepancies, or walk through their quality assurance processes. References from previous supervisors can also provide insight into a candidate's reliability and commitment to high standards.
Conduct Thorough Background and Reference Checks
Conducting a thorough background check is essential when hiring an Infor ERP employee, given the level of access and responsibility associated with the role. Start by verifying the candidate's employment history, focusing on previous roles involving Infor ERP implementations, upgrades, or support. Contact former supervisors or project managers to confirm the candidate's contributions, technical skills, and ability to work within a team. Ask specific questions about the scope of their responsibilities, the complexity of projects handled, and any challenges they overcame.
Next, confirm all certifications listed on the candidate's resume. Request copies of certificates or verify credentials directly with issuing organizations such as Infor Education or authorized training partners. This step is particularly important for roles requiring advanced or specialized certifications, as it ensures the candidate possesses the necessary expertise to manage your ERP environment.
Reference checks should also address the candidate's soft skills, such as communication, problem-solving, and attention to detail. Ask references to provide examples of how the candidate interacted with stakeholders, managed project deadlines, and responded to unexpected issues. For senior roles, consider conducting additional due diligence, such as reviewing public project portfolios, speaking with industry peers, or checking for any history of compliance violations or security incidents.
Finally, conduct standard background checks, including criminal history, education verification, and, if applicable, credit checks for roles with financial responsibilities. By taking a comprehensive approach to due diligence, you reduce the risk of hiring mistakes and ensure that your new Infor ERP employee is trustworthy, qualified, and a good fit for your organization.
Offer Competitive Compensation and Benefits
- Market Rates: Compensation for Infor ERP employees varies based on experience, location, and the complexity of the role. As of 2024, junior Infor ERP professionals typically earn between $65,000 and $85,000 annually in the United States. Mid-level employees with 3-7 years of experience command salaries ranging from $85,000 to $115,000, while senior specialists and project leads can earn $120,000 to $160,000 or more, especially in high-demand markets or for roles requiring expertise in cloud-based solutions. Geographic location plays a significant role, with higher salaries in major metropolitan areas and for remote positions that require frequent travel or support for global operations.
- Benefits: To attract and retain top Infor ERP talent, employers should offer comprehensive benefits packages that go beyond salary. Competitive health insurance (medical, dental, vision), retirement plans with employer matching, and generous paid time off are standard expectations. Additional perks such as remote work options, flexible schedules, and professional development allowances (for certifications, conferences, or training) are highly valued by ERP professionals. Performance bonuses, stock options, and wellness programs can further differentiate your offer. For senior roles, consider offering relocation assistance, executive coaching, or opportunities for career advancement within the organization. By investing in a robust benefits package, you demonstrate your commitment to employee well-being and professional growth, making your company a preferred destination for top Infor ERP talent.
Provide Onboarding and Continuous Development
Effective onboarding is crucial for integrating a new Infor ERP employee into your organization and setting them up for long-term success. Begin by providing a comprehensive orientation that covers your company's mission, values, and organizational structure. Introduce the new hire to key team members, stakeholders, and end-users they will be supporting. Assign a mentor or onboarding buddy to guide them through their first weeks and answer any questions about company culture or processes.
Develop a structured training plan tailored to the employee's role and experience level. This should include hands-on sessions with your specific Infor ERP environment, access to documentation and user guides, and opportunities to shadow experienced team members. Encourage participation in ongoing training and certification programs to keep skills up-to-date and foster continuous improvement.
Set clear expectations for performance, project milestones, and communication protocols. Schedule regular check-ins to provide feedback, address concerns, and celebrate early wins. Encourage open communication and collaboration, emphasizing the importance of cross-functional teamwork in achieving business objectives. By investing in a thorough onboarding process, you help your new Infor ERP employee build confidence, develop strong working relationships, and contribute to your organization's success from day one.
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