What does a work from home phone operator do?

Work from home phone operators are employed by companies that offer a customer service line. In this remote role, you answer incoming calls to respond to client questions, handle complaints, or forward the call to the appropriate person or department. Specific job duties vary, depending on the company and industry. For example, medical offices often have phone operators help patients resolve billing issues, schedule appointments for patients, or answer calls after-hours, while retailers may have phone operators conduct sales or provide customer support. Work from home phone operators typically use modified phone systems that include a headset or a speakerphone system.