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Work From Home Phone Operator Jobs (NOW HIRING)

Defy Medical

Sales Phone Operator

Tampa, FL · Remote

You will work closely with our Sales, Renewal, and Intake team, to ensure calls are being directed to the proper channel. As a Phone Sales Operator, you should be comfortable in a fast-paced inbound ...

Defy Medical

Sales Receptionist

Tampa, FL · Remote

$18/hr

The Sales Phone Operator role is responsible for being that first line of representation for sales and our company. You will work closely with our Sales, Renewal, and Intake team, to ensure calls are ...

The Jernigan Agency

WORK FROM HOME

Decatur, GA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Sioux Falls, SD · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Bend, OR · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Hope Hull, AL · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Washington, DC · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Shreveport, LA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Lake Charles, LA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Blythe, GA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Las Vegas, NV · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Fredericksburg, VA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Biloxi, MS · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Box Springs, GA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Eastwood, KY · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Detroit, MI · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Boston, MA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

West Valley City, UT · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

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Work From Home Phone Operator information

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How much do work from home phone operator jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for work from home phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a work from home phone operator, and why are they important?

To thrive as a Work From Home Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is typically required. Outstanding customer service, patience, and the ability to multitask are crucial soft skills for this role. These skills ensure efficient handling of calls, high customer satisfaction, and effective remote collaboration.

What does a work from home phone operator do?

A Work From Home Phone Operator is responsible for handling inbound and outbound calls from their home office on behalf of a company or organization. Typical tasks include answering customer inquiries, providing information, processing orders, or offering technical support. Operators may also be required to document calls, escalate issues when necessary, and follow company protocols. This role requires strong communication skills, a quiet work environment, and familiarity with relevant computer systems. The flexibility of working from home makes this job appealing to many people seeking remote opportunities.

What does a work from home phone operator do?

Work from home phone operators are employed by companies that offer a customer service line. In this remote role, you answer incoming calls to respond to client questions, handle complaints, or forward the call to the appropriate person or department. Specific job duties vary, depending on the company and industry. For example, medical offices often have phone operators help patients resolve billing issues, schedule appointments for patients, or answer calls after-hours, while retailers may have phone operators conduct sales or provide customer support. Work from home phone operators typically use modified phone systems that include a headset or a speakerphone system.

What are some common challenges faced by work from home phone operators, and how can they be effectively managed?

Work from home phone operators often encounter challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring reliable technology. To address these issues, it's important to establish a dedicated workspace free from distractions, develop strong time management skills, and regularly check your internet connection and equipment. Additionally, staying connected with your team through virtual meetings and chat platforms can help foster collaboration and provide support when needed.

What is the difference between Work From Home Phone Operator vs Customer Service Representative?

AspectWork From Home Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or higher; communication and problem-solving skills
Work EnvironmentHome-based, quiet setting with phone and computerHome or office, often involving phone and computer use
Industry UsageCommon in call centers, telecommunication companiesWidespread across retail, tech, healthcare, and more

Work From Home Phone Operators primarily handle inbound or outbound calls for specific companies, focusing on basic customer inquiries. Customer Service Representatives have a broader role, often including email, chat, and in-person interactions, with responsibilities extending beyond phone calls. Both roles require good communication skills and can be performed remotely, but the scope and industry applications differ.

More about Work From Home Phone Operator jobs
What cities are hiring for Work From Home Phone Operator jobs? Cities with the most Work From Home Phone Operator job openings:
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What job categories do people searching Work From Home Phone Operator jobs look for? The top searched job categories for Work From Home Phone Operator jobs are:
Work From Home Phone Operator jobs near you
Infographic showing various Work From Home Phone Operator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Sales Phone Operator

Defy Medical

Tampa, FL • Remote

Full-time

Medical, Dental, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Salary: $18

Must be a Florida resident to apply


Job Description

At Defy Medical, we are a passionate team with a strong mission and a focused purpose: to #DefyExpectations for our patients and help them live better, healthier lives.

Defy Medical is looking to capitalize on the momentum that comes with being a dedicated leader and innovator in the field of integrative wellness. A large part of that strategy is our growing sales team. The Sales Phone Operator role is responsible for being that first line of representation for sales and our company. You will work closely with our Sales, Renewal, and Intake team, to ensure calls are being directed to the proper channel.

As a Phone Sales Operator, you should be comfortable in a fast-paced inbound/outbound call environment, be a self-starter who is comfortable managing their own time, be results and outcome oriented and above all, dedicated to providing a positive patient experience.


Duties include but are not limited to:

Identify and generate patient sales opportunities by gathering and qualifying new prospects through targeted questions, including but not limited to service of interest, lead source, and demographic information.

Act as the initial compliance checkpoint by assessing and categorizing patient inquiries as qualified or disqualified based on their needs, eligibility, or restrictions.

Ensure a 24-hour turnaround time for responding to missed calls and voicemails, as well as for reviewing and routing email inquiries or support tickets to the appropriate department.

Answer multi-line phone system and direct calls to the appropriate team member or department.

Answer high volume of incoming calls

Check voicemails and return customer calls as needed

Responsible for accurate and complete patient information recorded in the CRM

Maintain high-volume inbound/outgoing communications, with details logged in CRM

Communicate between patient and appropriate Defy department to assist in the intake process as needed

Follow established sales operating and customer service procedures and best practices

Meet all KPI expectations


Skills:

1 + years in healthcare preferred

High School Diploma (Associates in healthcare preferred) or higher

Capable of handling a high volume of inbound telephone calls and emails daily

Ability to interact effectively with diverse patients via phone and email

Willingness to work collaboratively and ability to demonstrate effective teamwork

Ability to execute active listening and problem-solving skills to provide exceptional customer service.

Excellent inter-personal relationship skills and the ability to work with individuals of all levels.

Ability to effectively learn and utilize multiple computer programs.

Ability to prioritize and multi-task.

Genuine interest in therapies related to wellness, quality of life, and hormone therapies


Job Type: Full-time


Shift: Monday-Friday 9:30am-6pm


Salary: $18/hour


Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible spending account

Health insurance

Life insurance