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Work From Home Phone Operator Jobs (NOW HIRING)

Unio Health Partners

Medical Phone Operator

$15 - $23/hr

Handle high-volume inbound calls (80+ calls daily) from patients seeking appointment scheduling ... Strong ability to work independently while meeting call volume, quality, and productivity ...

Defy Medical

Sales Phone Operator

Tampa, FL · Remote

You will work closely with our Sales, Renewal, and Intake team, to ensure calls are being directed to the proper channel. As a Phone Sales Operator, you should be comfortable in a fast-paced inbound ...

The Jernigan Agency

WORK FROM HOME

Evansville, IN · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Stamford, CT · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Hialeah, FL · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Austin, TX · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Miami, FL · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Akron, OH · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Phoenix, AZ · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

El Paso, TX · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Ann Arbor, MI · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Boulder, CO · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Lakewood, CO · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Asheboro, NC · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Manitou Springs, CO · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Columbia, MO · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Eugene, OR · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Dothan, AL · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

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All JobsWork From Home Phone Operator Jobs

Work From Home Phone Operator information

See salary details

$9

$17

$25

How much do work from home phone operator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for work from home phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home Phone Operator, and why are they important?

To thrive as a Work From Home Phone Operator, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is typically required. Outstanding customer service, patience, and the ability to multitask are crucial soft skills for this role. These skills ensure efficient handling of calls, high customer satisfaction, and effective remote collaboration.

What does a Work From Home Phone Operator do?

A Work From Home Phone Operator is responsible for handling inbound and outbound calls from their home office on behalf of a company or organization. Typical tasks include answering customer inquiries, providing information, processing orders, or offering technical support. Operators may also be required to document calls, escalate issues when necessary, and follow company protocols. This role requires strong communication skills, a quiet work environment, and familiarity with relevant computer systems. The flexibility of working from home makes this job appealing to many people seeking remote opportunities.

What Does a Work From Home Phone Operator Do?

Work from home phone operators are employed by companies that offer a customer service line. In this remote role, you answer incoming calls to respond to client questions, handle complaints, or forward the call to the appropriate person or department. Specific job duties vary, depending on the company and industry. For example, medical offices often have phone operators help patients resolve billing issues, schedule appointments for patients, or answer calls after-hours, while retailers may have phone operators conduct sales or provide customer support. Work from home phone operators typically use modified phone systems that include a headset or a speakerphone system.

What are some common challenges faced by work from home phone operators, and how can they be effectively managed?

Work from home phone operators often encounter challenges such as maintaining focus in a home environment, managing high call volumes, and ensuring reliable technology. To address these issues, it's important to establish a dedicated workspace free from distractions, develop strong time management skills, and regularly check your internet connection and equipment. Additionally, staying connected with your team through virtual meetings and chat platforms can help foster collaboration and provide support when needed.

What is the difference between Work From Home Phone Operator vs Customer Service Representative?

AspectWork From Home Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or higher; communication and problem-solving skills
Work EnvironmentHome-based, quiet setting with phone and computerHome or office, often involving phone and computer use
Industry UsageCommon in call centers, telecommunication companiesWidespread across retail, tech, healthcare, and more

Work From Home Phone Operators primarily handle inbound or outbound calls for specific companies, focusing on basic customer inquiries. Customer Service Representatives have a broader role, often including email, chat, and in-person interactions, with responsibilities extending beyond phone calls. Both roles require good communication skills and can be performed remotely, but the scope and industry applications differ.

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What job categories do people searching Work From Home Phone Operator jobs look for? The top searched job categories for Work From Home Phone Operator jobs are:
Work From Home Phone Operator jobs near you

Medical Phone Operator

Unio Health Partners

Remote

$15 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

Job description

Medical Phone Operator
COMPANY DESCRIPTION
Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 154 providers consisting of 110 physicians and 44 advanced practice providers operating out of 50 locations across Southern, Central, and Northern California.
POSITION SUMMARY:
The Phone Operator is responsible for managing high volumes of inbound calls and providing exceptional customer service to patients, providers, and internal departments. This role plays a critical part in ensuring effective communication across the clinic, supporting scheduling functions, routing calls accurately, and maintaining professionalism at all times.
This is a remote position, and worker location must be within Unio Health Partners authorized states: AR, AZ, CA, CO, CT, FL, ID, IL, IA, MI, NV, NM, OR, SC, TX, VA, WA and WI
What you will be doing
  • Handle high-volume inbound calls (80+ calls daily) from patients seeking appointment scheduling, insurance information, and general assistance.
  • Accurately enter and update patient demographics and insurance information in EHR systems while on live calls.
  • Demonstrate working knowledge of referral and authorization processes, including confirming approval status, identifying missing requirements, and escalating issues as needed.
  • Verify eligibility, referrals, and authorizations by navigating third-party insurance portals to ensure required approvals prior to scheduling.
  • Document all patient interactions thoroughly and accurately to support continuity of care and compliance.
  • Proven remote call center experience, with the ability to remain focused, productive, and accountable in a virtual environment.
  • Strong ability to work independently while meeting call volume, quality, and productivity expectations.
  • Excellent customer service and communication skills, especially in fast-paced, high-call-volume settings.
  • Ability to multitask efficiently, managing calls, EHR documentation, and insurance portals simultaneously.

What you will bring to the team
  • High School diploma or equivalent required.
  • Minimum of 2 years of experience in a medical office, healthcare call center, or patient access role.
  • Ability to work independently with minimal supervision.
  • Bilingual in English and Spanish (required).
  • Experience in a healthcare call center or medical office setting.
  • Experience supporting referrals, authorizations, and insurance verification in a call center environment.
  • Strong familiarity with EHR systems and third-party insurance websites.

What we can offer you
  • Competitive Salary and Health Benefits (Medical, Dental, Vision) 
  • Generous time off (start accruing on your first day - no waiting period)
  • Paid Holidays
  • 401(K)
  • Company Discount
  • Collaborative work environment - we want our employees to have a say in how we run our office.
  • Employee Recognition
This rate will increase to $23 an hour on July 1, 2026, in accordance with California's Health Care Worker Minimum Wage schedule. *This applies to California hires only*

Compensation is depending on a number of factors including a candidate’s qualifications, skills, competencies, or experience that may fall outside of the range shown

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