What does a remote medical assistant do?

As a remote medical assistant, you communicate with doctors, patients, and insurance companies via phone calls and chat messaging platforms to complete administrative and clinical responsibilities. You may be asked to gather medical history from patients, document reported symptoms, and assist with other telehealth duties. Telemedicine allows you to help more people, especially those in remote places. A medical assistant may also answer phone calls, triage patients, review insurance benefits, collect payments, and answer questions before a patient goes in for an assessment. You may also assist in coding and billing health care procedures, but this requires additional qualifications that you may not have as an assistant.