What does an agent do?

A call center agent is a point of contact for a company’s clients. As a call center agent, you may handle incoming or outgoing calls or both as a blended agent. You typically focus on one subsection of the business. These may include account inquiries, customer support, customer complaints, and sales. Whether you are a telephone sales representative (TSR) or customer service representative (CSR), you receive on-the-job training to learn your company’s client management system and call guidelines.