What is a warm line?

A Warm Line is a peer-run support service that provides non-crisis emotional support, active listening, and resource referrals to individuals who may be experiencing stress, loneliness, or mental health challenges. Unlike hotlines, which are typically for urgent crises, Warm Lines are for people seeking someone to talk to before things escalate. Staffed by trained peers with lived experience, Warm Lines offer confidential, non-judgmental support over the phone, chat, or text. They are designed to promote mental wellness and prevent crises by offering early intervention and community connection.