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Warm Line Jobs (NOW HIRING)

OREGON FAMILY SUPPORT NETWORK INC

ROO Manager

Salem, OR

$27 - $33.75/hr

Schedule and oversee assigned warm line staff to maximize human and financial resources. * Ensure that staff work is aligned with organizational priorities, policies, and procedures. * Supervise ...

Children's Wisconsin

Parent Educator

Rhinelander, WI · On-site

$18.25 - $21.50/hr

Fields warm line calls as needed. * May travel regularly to surrounding communities for outreach activities. * Fulfills requirements for continuing education. * Maintains office communications and ...

Children's Wisconsin

Parent Educator

Antigo, WI

$20.25 - $23.75/hr

Fields warm line calls as needed. * May travel regularly to surrounding communities for outreach activities. * Fulfills requirements for continuing education. * Maintains office communications and ...

Children's Wisconsin

Parent Educator

Merrill, WI

$20.25 - $24/hr

Fields warm line calls as needed. * May travel regularly to surrounding communities for outreach activities. * Fulfills requirements for continuing education. * Maintains office communications and ...

Children's Wisconsin

Parent Educator

Merrill, WI

$20.25 - $24/hr

Fields warm line calls as needed. * May travel regularly to surrounding communities for outreach activities. * Fulfills requirements for continuing education. * Maintains office communications and ...

Children's Wisconsin

Parent Educator

Rhinelander, WI

$18.25 - $21.50/hr

Fields warm line calls as needed. * May travel regularly to surrounding communities for outreach activities. * Fulfills requirements for continuing education. * Maintains office communications and ...

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Warm Line information

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$10

$19

$44

How much do warm line jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for warm line in the United States is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Warm Line vs Crisis Hotline Worker?

AspectWarm LineCrisis Hotline Worker
CredentialsTypically requires mental health training or certification, but not alwaysOften requires specialized crisis intervention training and certifications
Work EnvironmentNon-emergency, peer support setting, often peer-led or volunteer-basedEmergency response setting, handling urgent mental health crises
Employer & IndustryNonprofit organizations, mental health agencies, community servicesEmergency services, mental health crisis centers, hospitals

Warm Line staff provide non-urgent emotional support and peer counseling, focusing on prevention and ongoing support. Crisis Hotline Workers handle urgent mental health crises, providing immediate intervention and safety planning. While both roles require mental health knowledge, Crisis Hotline Workers typically need more specialized crisis intervention training. Understanding these differences helps individuals choose the right role based on their skills and career goals.

What are some common challenges faced by Warm Line operators, and how can they be managed effectively?

Warm Line operators often encounter emotionally intense conversations and must support callers experiencing stress, loneliness, or mental health concerns. Managing emotional boundaries while providing empathy can be challenging. Effective strategies include regular supervision, peer support, and ongoing training in active listening and self-care techniques. Most organizations also encourage operators to take breaks and utilize debriefing sessions to process difficult calls.

What is a Warm Line?

A Warm Line is a peer-run support service that provides non-crisis emotional support, active listening, and resource referrals to individuals who may be experiencing stress, loneliness, or mental health challenges. Unlike hotlines, which are typically for urgent crises, Warm Lines are for people seeking someone to talk to before things escalate. Staffed by trained peers with lived experience, Warm Lines offer confidential, non-judgmental support over the phone, chat, or text. They are designed to promote mental wellness and prevent crises by offering early intervention and community connection.

What are the key skills and qualifications needed to thrive as a Warm Line Operator, and why are they important?

To thrive as a Warm Line Operator, you need a background in mental health support, basic counseling skills, and often some post-secondary education or training in psychology or social work. Familiarity with call center software, confidential documentation systems, and sometimes certifications like Mental Health First Aid are typically required. Exceptional active listening, empathy, patience, and emotional resilience help operators build trust and provide meaningful support to callers. These skills are crucial for offering effective, compassionate assistance to individuals seeking non-crisis mental health support and for ensuring caller safety and well-being.
More about Warm Line jobs
What cities are hiring for Warm Line jobs? Cities with the most Warm Line job openings:
What states have the most Warm Line jobs? States with the most job openings for Warm Line jobs include:
What job categories do people searching Warm Line jobs look for? The top searched job categories for Warm Line jobs are:
Warm Line jobs near you
Infographic showing various Warm Line job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, 12% Part Time, 4% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $41,066 per year, or $19.7 per hour.
Warm Line Supervisor (521)

Warm Line Supervisor (521)

Kings View Corporation

Porterville, CA

$33.96 - $37.11/hr

Temporary

Posted 18 days ago

Kings View rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Apply Here: https://secure.onehcm.com/ta/KINGSVIEW.jobs?ShowJob=771916998&TrackId=ZipRecruiter

Kings View is a nonprofit leader in providing behavioral health services to the underserved community, is currently seeking a driven Warm Line Supervisor to join our mission to provide compassionate services to those with limited resources. Our ideal candidate will have a passion to promote social justice and societal awareness, respect for human dignity, and lead with integrity while listening and responding to the community in need.

Warm Line Supervisor (521)
Porterville, CA   

Under the oversight of the Regional Director, the Warm Line Supervisor is responsible for the service delivery program to consumers and performs related work as required. The Warm Line Supervisor has demonstrated the ability to independently handle responsibilities in the basic program services delivery. The emphasis here is the Supervisor will be responsible for overall supervision, scheduling staff, keeping and recording accurate data and reporting as required by Tulare County, Kings View and other entities, and be an active, independent participant as a full member of the service delivery team. This position will also assist with staffing requirements and coverage for the program if needed. This position will be the lead person to engage in community programs, event coordination and outreach. This position will be responsible for report summaries.

How will I contribute

  • Be aware of coverage issues for 24/7 Warm Line services, including staff scheduling and be able to respond to and resolve any emergencies or issues as needed.
  • Troubleshoot and report any technical issues with the Warm Line phone system and follow through with any complaints
  • Be aware of events in the community; schedule events, meet with agencies regarding topics, event planning and scheduling coverage.
  • Attend meetings as required by Kings View and Tulare County agencies
  • Establish, implement, and facilitate ongoing training and meetings for Warm Line staff.
  • Compile data accurately and complete required reports for Warm Line-PEI program.
  • Perform other duties as assigned.

What I bring

·         

  • High School Diploma (or Equivalent)
  • Drivers License
  • MH First Aid, Peer Support Training as provided by Tulare Co
  • One year experience as Peer Support Specialist II plus completion of in-service education as designated by individual program, or, two years’ experience in an administrative or supervisory
  • Must be a family member or a past consumer of mental health services. Must be engaged in personal wellness and recovery. Knowledge of various resources within the community.
  • Knowledge of the philosophy and goals of program assigned; common practices and procedures in wellness and recovery interaction with clients
  • Basic understanding and appreciation of wellness and recovery principles. Interest in obtaining the knowledge of the philosophy and goals of program assigned; common practices and procedures in wellness and recovery interaction with clients.
  • Demonstrated interest in the care of individuals with mental illness.
  • Must meet employment eligibility requirements as established by the program's funding agency.
  • Bi-lingual English/Spanish preferred

Who We Are

Since 1951, Kings View leads the community in providing behavioral health services to the underserved population. We have a strong tradition of commitment, and we focus on serving rural communities where health resources are often limited. Our people treat the community with care and compassion. We stand by our cornerstone and philosophy of valuing each person’s worth, dignity and wholeness in body, mind, and spirit. Our principal core values echo throughout the organization and into our patient-focused programs. At Kings View we are dedicated to continuing our demonstration in the unparalleled commitment to wellness and recovery within each community we serve. Join us and apply today.

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