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Warm Line Jobs (NOW HIRING)

Children's Wisconsin

Parent Educator

Merrill, WI · On-site

$20.25 - $24/hr

Fields warm line calls as needed. * May travel regularly to surrounding communities for outreach activities. * Fulfills requirements for continuing education. * Maintains office communications and ...

Opportunityalliance

$23/hr

... warm line volunteer, residential care, case management, special education or work with people with developmental disabilities. One year of relevant experience is defined as; the equivalent of 1,200 ...

Eno's Pizza Tavern

Line Cook

Dallas, TX · On-site

$16 - $19/hr

With the best farm-to-table ingredients, the friendliest staff, and a warm atmosphere, you'll feel ... Line Cook Benefits * Join a tight-knit team of fast-paced, dedicated operators that bring high ...

Eno's Pizza Tavern

Line Cook

Forney, TX

$16 - $19/hr

With the best farm-to-table ingredients, the friendliest staff, and a warm atmosphere, you'll feel ... Line Cook Benefits * Join a tight-knit team of fast-paced, dedicated operators that bring high ...

Eno's Pizza Tavern

Line Cook

Coppell, TX

$15 - $18/hr

With the best farm-to-table ingredients, the friendliest staff, and a warm atmosphere, you'll feel ... Line Cook Benefits * Dining Discount * Access to healthcare Join a tight-knit team of fast-paced ...

Access Services

$18.50/hr

The Teen Talk Lines is a warm line where teens in Montgomery County and Chester County can text or talk on the phone anonymously with a a peer counselor about any problems they are facing, without ...

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Warm Line information

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$10

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$44

How much do warm line jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for warm line in the United States is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Warm Line vs Crisis Hotline Worker?

AspectWarm LineCrisis Hotline Worker
CredentialsTypically requires mental health training or certification, but not alwaysOften requires specialized crisis intervention training and certifications
Work EnvironmentNon-emergency, peer support setting, often peer-led or volunteer-basedEmergency response setting, handling urgent mental health crises
Employer & IndustryNonprofit organizations, mental health agencies, community servicesEmergency services, mental health crisis centers, hospitals

Warm Line staff provide non-urgent emotional support and peer counseling, focusing on prevention and ongoing support. Crisis Hotline Workers handle urgent mental health crises, providing immediate intervention and safety planning. While both roles require mental health knowledge, Crisis Hotline Workers typically need more specialized crisis intervention training. Understanding these differences helps individuals choose the right role based on their skills and career goals.

What are some common challenges faced by Warm Line operators, and how can they be managed effectively?

Warm Line operators often encounter emotionally intense conversations and must support callers experiencing stress, loneliness, or mental health concerns. Managing emotional boundaries while providing empathy can be challenging. Effective strategies include regular supervision, peer support, and ongoing training in active listening and self-care techniques. Most organizations also encourage operators to take breaks and utilize debriefing sessions to process difficult calls.

What is a Warm Line?

A Warm Line is a peer-run support service that provides non-crisis emotional support, active listening, and resource referrals to individuals who may be experiencing stress, loneliness, or mental health challenges. Unlike hotlines, which are typically for urgent crises, Warm Lines are for people seeking someone to talk to before things escalate. Staffed by trained peers with lived experience, Warm Lines offer confidential, non-judgmental support over the phone, chat, or text. They are designed to promote mental wellness and prevent crises by offering early intervention and community connection.

What are the key skills and qualifications needed to thrive as a Warm Line Operator, and why are they important?

To thrive as a Warm Line Operator, you need a background in mental health support, basic counseling skills, and often some post-secondary education or training in psychology or social work. Familiarity with call center software, confidential documentation systems, and sometimes certifications like Mental Health First Aid are typically required. Exceptional active listening, empathy, patience, and emotional resilience help operators build trust and provide meaningful support to callers. These skills are crucial for offering effective, compassionate assistance to individuals seeking non-crisis mental health support and for ensuring caller safety and well-being.
More about Warm Line jobs
What cities are hiring for Warm Line jobs? Cities with the most Warm Line job openings:
What states have the most Warm Line jobs? States with the most job openings for Warm Line jobs include:
What job categories do people searching Warm Line jobs look for? The top searched job categories for Warm Line jobs are:
Warm Line jobs near you
Infographic showing various Warm Line job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, 12% Part Time, 4% Contract, and 1% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $41,066 per year, or $19.7 per hour.
Parent Educator

Parent Educator

Children's Wisconsin

Merrill, WI • On-site

$20.25 - $24/hr

Full-time

Posted 18 days ago

Children's Wisconsin rating

7.6

Company rating: 7.6 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

249th of 1,022 rated hospitals

Job description

At Children's Wisconsin, we believe kids deserve the best.
Every child deserves a safe and loving home. When parents are unable to provide this on their own, intervention is needed to ensure these children are free of abuse and neglect.
We provide child well-being services to help children live in a safe and nurturing environment. We provide services to parents needing education and guidance to improve their parenting skills so their children can remain with them. We also provide services to children who are placed with foster families until they can return home or become part of an adoptive family.
Our experienced professionals provide the following services to families in Milwaukee County and at locations throughout Wisconsin.
  • Foster Care
  • Treatment Foster Care
  • Adoption
  • Respite Care
  • Child Advocacy Centers
  • Family Case Management
  • Family Finding

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin: https://www.instagram.com/lifeatcw/
Job Summary:
Provides group based education, individual consultation, and support services to caregivers and children which may be provided in an office, community or home based location. Direct service activities may include developmental screening, service planning, teaching, resource and referral, supporting parent/child interactions, crisis management, developing informal and formal support networks with families, observing and documenting parent/child interactions, and fielding telephone warm line calls. Community outreach and collaboration activities with other stakeholders are required. Requires active engagement in internal and external teams, and provides staff training. In some offices, assists with grant writing and program development and is considered a service leader for the organization and/or the Health System.
Essential Functions:
  • Provides service in a manner that demonstrates awareness and sensitivity to the client's cultural values and beliefs.
  • Maintains fidelity to program models used. Seeks out innovative and promising practices to support program outcomes.
  • Plans and implements appropriate curricula. Provides information regarding child rearing, child-development, behavior management, family communication, or other information to promote child and family safety and well being.
  • Implements a system for recruitment of participants through formal marketing efforts and agency collaboration. Processes participant intake and maintains records of activities, attendance, and services provided as directed by program and agency standards.
  • Collaborates with data staff and program leaders to design implementation processes and evaluation of programs using evidence informed materials. Administers pre and post testing of parents. Responsible for the collection of data and reports. Provides feedback and evaluation opportunities for program participants and incorporates those results into program improvement.
  • Assists with all activities and services provided before, during, and after the multiple family group sessions, including shopping for the program. Obtains needed supplies for programs. Sets up, cleans up & maintains equipment for program activities as needed.
  • Participates in the community for prevention activities by participating on community collaborations and teams.
  • May assist with grant writing and program development activities.
  • Assesses program participants needs and provides educational and supportive activities for children and their adult caregiver(s) to address needs identified according to program protocols. Refers families to services in the community to address needs that are outside the parent educator role. Communicates across systems and works collaboratively with the other agencies to integrate needed services for participants and provides service coordination and resource and referral.
  • Completes necessary paperwork/documentation including progress notes, pre/post testing and other related file maintenance when required by program. Provides regular reports to responsible parties when requested.

Legacy Essential Functions:
  • Establishes rapport and supportive relationships with caregivers, modeling and teaching child rearing skills and encouraging development of positive, nurturing family relationships.
  • Facilitate educational workshops/groups and/or meet with caregivers on a one-to-one basis in their homes.
  • Conduct office-based one to one child rearing consultations.
  • Fields warm line calls as needed.
  • May travel regularly to surrounding communities for outreach activities.
  • Fulfills requirements for continuing education.
  • Maintains office communications and participates in agency sponsored meetings when required.

Education:
  • High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
  • Bachelor's Degree preferred

Experience:
  • 1+ years experience working in community programs with families of diverse ethnic, cultural and socioeconomic background required
  • Experience working with families of diverse ethnic, cultural and socioeconomic backgrounds strongly preferred
  • Experience working with or providing services to children and families required

Knowledge, Skills and Abilities:
  • Bilingual in Spanish/English or Hmong/English is a plus.
  • Committed to work toward improving one's own cultural competence, i.e. valuing diversity, recognizing personal limitations in one's own skills and expertise, and having the desire to learn. Accepting of individual differences.
  • Demonstrated knowledge of psychosocial, economic and cultural determinants of healthy growth and development. Working knowledge of current trends and developments in the prevention and family support field. Knowledge of the ecological theories and family support principles.
  • Ability to establish trusting relationships.
  • Ability to work with families and children who are dealing with safety issues and other related problems.
  • Must complete the following education requirements within 2 years of hire: *PAT certification training OR *Nurturing Parenting Program OR *Triple P OR *Technical College Infant Toddler Credential OR *PIWI SEFEL Training AND *SEFEL Solutions for Parents Training AND *SEFEL Pyramid Model (WI modified) AND *16 hours of Child Development Training that includes promoting physical and cognitive development, emerging literacy and language development in children 0-5 years

Required for All Jobs:
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
  • Employment is at-will. This document does not create an employment contract, implied or otherwise.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

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