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Warm Line Jobs (NOW HIRING)

Children's Wisconsin

Parent Educator

Merrill, WI · On-site

$20.25 - $24/hr

Fields warm line calls as needed. * May travel regularly to surrounding communities for outreach activities. * Fulfills requirements for continuing education. * Maintains office communications and ...

Louisiana Restaurant Group

Prep Cook

Madisonville, LA · On-site

$12.25 - $15.50/hr

Comfort working in varied kitchen temperatures (warm line area, cold walk-ins). * Flexible schedule including evenings, weekends, and holidays as required by operations.

Opportunityalliance

$23/hr

... warm line volunteer, residential care, case management, special education or work with people with developmental disabilities. One year of relevant experience is defined as; the equivalent of 1,200 ...

Eno's Pizza Tavern

Line Cook

Forney, TX · On-site

$16 - $19/hr

With the best farm-to-table ingredients, the friendliest staff, and a warm atmosphere, you'll feel ... Line Cook Benefits * Join a tight-knit team of fast-paced, dedicated operators that bring high ...

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Warm Line information

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$10

$19

$44

How much do warm line jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for warm line in the United States is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What is a warm line?

A Warm Line is a peer-run support service that provides non-crisis emotional support, active listening, and resource referrals to individuals who may be experiencing stress, loneliness, or mental health challenges. Unlike hotlines, which are typically for urgent crises, Warm Lines are for people seeking someone to talk to before things escalate. Staffed by trained peers with lived experience, Warm Lines offer confidential, non-judgmental support over the phone, chat, or text. They are designed to promote mental wellness and prevent crises by offering early intervention and community connection.

What are the key skills and qualifications needed to thrive as a warm line operator?

To thrive as a Warm Line Operator, you need a background in mental health support, basic counseling skills, and often some post-secondary education or training in psychology or social work. Familiarity with call center software, confidential documentation systems, and sometimes certifications like Mental Health First Aid are typically required. Exceptional active listening, empathy, patience, and emotional resilience help operators build trust and provide meaningful support to callers. These skills are crucial for offering effective, compassionate assistance to individuals seeking non-crisis mental health support and for ensuring caller safety and well-being.

What are some common challenges faced by warm line operators, and how can they be managed effectively?

Warm Line operators often encounter emotionally intense conversations and must support callers experiencing stress, loneliness, or mental health concerns. Managing emotional boundaries while providing empathy can be challenging. Effective strategies include regular supervision, peer support, and ongoing training in active listening and self-care techniques. Most organizations also encourage operators to take breaks and utilize debriefing sessions to process difficult calls.

What is the difference between Warm Line vs Crisis Hotline Worker?

AspectWarm LineCrisis Hotline Worker
CredentialsTypically requires mental health training or certification, but not alwaysOften requires specialized crisis intervention training and certifications
Work EnvironmentNon-emergency, peer support setting, often peer-led or volunteer-basedEmergency response setting, handling urgent mental health crises
Employer & IndustryNonprofit organizations, mental health agencies, community servicesEmergency services, mental health crisis centers, hospitals

Warm Line staff provide non-urgent emotional support and peer counseling, focusing on prevention and ongoing support. Crisis Hotline Workers handle urgent mental health crises, providing immediate intervention and safety planning. While both roles require mental health knowledge, Crisis Hotline Workers typically need more specialized crisis intervention training. Understanding these differences helps individuals choose the right role based on their skills and career goals.

More about Warm Line jobs

What cities are hiring for Warm Line jobs?

Cities with the most Warm Line job openings:

What states have the most Warm Line jobs?

States with the most job openings for Warm Line jobs include:

What job categories do people searching Warm Line jobs look for?

The top searched job categories for Warm Line jobs are:

Warm Line jobs near you
Infographic showing various Warm Line job openings in the United States as of August 2026, with employment types broken down into 100% Temporary. Highlights an 100% In-person job distribution, with an average salary of $41,066 per year, or $19.7 per hour.

Peer Support/Teen Talk Line Internship: Fall 2026/Spring 2027

Access Services

Plymouth Meeting, PA

$14.75 - $19/hr

Internship

Re-posted 23 days ago

Job description

Access Services is seeking kind and hardworking Bachelors or Masters level students to join our Peer Support and Teen Talk Line program, for an in-office position in Plymouth Meeting, PA. We are looking for students to complete an internship over the course of two semesters, ranging from Fall 2026 to Spring 2027. This internship will be offered to those students seeking school credit.

The Peer Support Talk Line is a warm line where adults in Montgomery County can text or talk on the phone anonymously with a peer counselor about any problems they are facing, without fear of judgment. Our peers are standing by to provide a listening ear and any advice that may be helpful.

An intern on PSTL/TTL is trained to be able to jump in and support the lines. Depending on their interest level and volume of the line, they are also able to help with other creative projects.

Interns get a lot of 1:1 experience with individuals and develop their active listening and engagement skills.

Visit our Facebook page to get a glimpse of what we do!
https://www.facebook.com/peersupportandteentalklin...

Work Schedule: The warmlines are open from 1-9pm daily.

  • 15-20 hours/week are required; available internship hours range from 1pm-9pm, 7 days a week. 

*Please note that this is not a remote position*

Requirements

  • Students pursuing their Master's degree are preferred; students pursuing their bachelor's degree may be considered.
  • The intern must be a student who receives school credit for this internship.
  • The intern must have personal lived experience with mental health challenges and a passion for mental health work.  
  • The intern must be over 18.

Key Responsibilities of Intern: 

  • Answer telephone calls and text messages, exhibiting empathy and active listening skills 
  • Complete daily logs and required documentation in a timely manner 
  • Communicate with supervisors effectively, accurately, and in a timely manner 
  • As needed, offer support to individuals developing recovery/WRAP plans 
  • Maintain regular and predictable attendance 
  • Ensure own proper conduct and fair representation of Access Services 
  • As needed, respond to teens reaching out on the Teen Talk Line 

Knowledge, Skills, Abilities, and Experience:   

  • Required: Must have personal lived experience with mental health challenges  
  • Ability to communicate effectively and efficiently.   
  • Ability to work independently and as part of a team.   
  • Ability to use technology platforms to complete work as directed.  
  • Ability to maintain a consistent schedule, and be dependable.  
  • Be warm when responding to callers.  
  • Be organized and exhibit professionalism 

Required Transportation: 

  • A valid US driver's license for at least two years, not including time with permit. 
  • No serious traffic convictions within the past three years.  (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident,  or three or more traffic violations and/or at-fault accidents within that period.) 
  • Access to a reliable vehicle during work hours.  Vehicle must have valid registration and inspection stickers. 
  • Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy. 

Required Clearances, to be completed before first day of internship, including:  

  • FBI Clearance 
  • DMV Driving History Report 
  • PA Criminal Clearance 
  • Child Abuse Clearance 

* Detailed instructions and guidance regarding the clearance process will be provided directly by Human Resources upon selection. * 

Essential Working Conditions/Physical Demands:   

  • Work in program sites and the community routinely providing support to clients and use knowledge of mental health systems in the county to connect people with proper support.  
  • Work in a standard office environment.   
  • Utilize desktop computer equipment daily.   
  • Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.)   

Benefits

  • N/A as this is an unpaid internship

Please review this internship for its academic requirements, weekly hours and schedule, expected internship outcomes, and any travel expectations prior to applying. 

*If you're seeking academic credit for an internship, please talk with your school advisor & field placement faculty to ensure this will meet all requirements (ex: task list, supervisor requirements, client facing hours/indirect hours required).*

You may explore all of our internships through this link: Internships

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