What is a ServiceNow program manager?

A ServiceNow Program Manager oversees the planning, execution, and delivery of projects related to the ServiceNow platform within an organization. They coordinate between technical teams, stakeholders, and business units to ensure that ServiceNow implementations align with business goals and deliver value. Their responsibilities often include resource management, project scheduling, risk mitigation, and ensuring that projects stay on track with respect to scope, budget, and timeline. This role requires both technical understanding of ServiceNow and strong leadership and communication skills.