What does a ServiceNow Configuration Manager do?

A ServiceNow Configuration Manager is responsible for overseeing and maintaining the configuration management database (CMDB) within the ServiceNow platform. They ensure that all IT assets and configuration items are accurately tracked, updated, and aligned with organizational policies. Their duties include implementing best practices, managing data integrity, supporting audits, and coordinating with various teams to ensure smooth IT service management processes. This role is crucial for improving service delivery, reducing downtime, and supporting compliance requirements.