What is Salesforce Knowledge?

Salesforce Knowledge is a knowledge management feature within the Salesforce platform that allows organizations to create, manage, and share information both internally with employees and externally with customers. It helps users build a centralized repository of articles, FAQs, and documentation, making it easier for support teams and customers to find answers quickly. Salesforce Knowledge also supports multiple languages, article types, and publishing workflows, making it a powerful tool for improving customer service efficiency and consistency.