What does a Rivian Field Service Engineer do?

A Rivian Field Service Engineer is responsible for diagnosing, repairing, and maintaining Rivian electric vehicles in the field. They provide technical support to customers and service partners, ensuring that vehicles are operating efficiently and safely. Their duties often include troubleshooting complex issues, performing software updates, and communicating with Rivian's engineering teams to resolve unique or challenging problems. Field Service Engineers also play a key role in customer education and satisfaction by explaining repairs and preventative maintenance. This role requires strong technical skills, adaptability, and a customer-focused mindset.