What is a refresh tech?

Refresh Techs, also known as Refresh Technicians, are IT professionals responsible for upgrading, replacing, or installing new hardware and software on computers and devices within an organization. Their duties often include setting up new systems, migrating user data, troubleshooting technical issues, and ensuring that all equipment meets company standards. They play a crucial role during large-scale technology refresh projects, such as company-wide hardware upgrades or software rollouts. Refresh Techs typically work as part of an IT team and may interact directly with end-users to ensure a smooth transition.