What is a ramp service employee?

Ramp Service Employees, also known as ramp agents, are airport workers responsible for handling the loading, unloading, and movement of baggage, cargo, and mail on and off aircraft. They operate ground service equipment, guide planes to and from gates, and ensure safety procedures are followed during aircraft turnaround. Their role is essential for maintaining on-time departures and arrivals, as well as ensuring that all luggage and cargo are handled safely and efficiently. Ramp Service Employees often work outdoors in various weather conditions and must follow strict safety protocols.