What is a lead ramp agent?

Lead Ramp Agents are responsible for supervising and coordinating the activities of ramp agents who load and unload aircraft cargo, baggage, and mail. They ensure that ground operations run smoothly and safely, adhering to airline and airport regulations. Lead Ramp Agents also train new staff, assign duties, and act as liaisons between ramp crews and management. Their role is crucial for maintaining on-time departures and arrivals, as well as upholding safety standards on the tarmac.