What is an L1 engineer?

L1 Engineers, also known as Level 1 Engineers, are entry-level technical support professionals who handle the initial assessment and troubleshooting of technical issues reported by users. They are responsible for resolving basic hardware, software, or network problems, and escalating more complex issues to higher-level support teams. L1 Engineers often work in IT help desks or technical support centers and play a crucial role in ensuring that user issues are addressed quickly and efficiently.