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L1 Engineer Jobs (NOW HIRING)

Inficare Technologies

Service desk L1 engineer

Plymouth, MA · On-site

$22.25 - $30.50/hr

Service desk L1 engineer Location: Plymouth MA - Onsite he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers ...

itSynergy

Level 2 Help Desk Engineer

Phoenix, AZ · Hybrid

$65K - $80K/yr

You'll assist with onboarding/offboarding tasks involving custom configurations, mentor L1 engineers, and collaborate with L3 engineers on critical incidents. Schedule & Work Location * Hybrid ...

Highbrow LLC

SRE DevOps Engineer

Overland Park, KS · On-site

$110 - $130/hr

Mentor and coach L1 engineers. SkillsMandatory Skills (Must-Have) * Advanced Incident Troubleshooting & Resolution Expectation: Diagnose and resolve escalated incidents that L1 cannot handle, often ...

Highbrow LLC

SRE DevOps Engineer

San Francisco, CA · On-site

$110 - $130/hr

Mentor and coach L1 engineers. SkillsMandatory Skills (Must-Have) * Advanced Incident Troubleshooting & Resolution Expectation: Diagnose and resolve escalated incidents that L1 cannot handle, often ...

Highbrow LLC

SRE DevOps Engineer

Atlanta, GA · On-site

$110 - $130/hr

Mentor and coach L1 engineers. SkillsMandatory Skills (Must-Have) * Advanced Incident Troubleshooting & Resolution Expectation: Diagnose and resolve escalated incidents that L1 cannot handle, often ...

Coforge

L1 Service Desk Engineer

Scottsdale, AZ · On-site

L1 Service Desk Engineer Skills: Windows, VPN, ITSM, Password reset Experience: 3+ years Location: Omaha, NE / Scottsdale, AZ/ Kansas City, MO(Hybrid (M- W) in Office) Duration: Fulltime/ Contract We ...

Coforge

L1 Service Desk Engineer

Omaha, NE · On-site

L1 Service Desk Engineer Skills: Windows, VPN, ITSM, Password reset Experience: 3+ years Location: Omaha, NE / Scottsdale, AZ/ Kansas City, MO(Hybrid (M- W) in Office) Duration: Fulltime/ Contract We ...

Acrisure, LLC

Software Engineer, Data (L1)

Austin, TX · On-site

$90 - $120/hr

## Software Engineer, Data (L1)Applyremote type: Hybridlocations: 816 Congress Ave Ste 1800 - AUSTIN, TXtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR113679## **Software Engineer ...

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L1 Engineer information

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$39K

$101.8K

$137.5K

How much do l1 engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for l1 engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is an L1 engineer?

L1 Engineers, also known as Level 1 Engineers, are entry-level technical support professionals who handle the initial assessment and troubleshooting of technical issues reported by users. They are responsible for resolving basic hardware, software, or network problems, and escalating more complex issues to higher-level support teams. L1 Engineers often work in IT help desks or technical support centers and play a crucial role in ensuring that user issues are addressed quickly and efficiently.

What are the key skills and qualifications needed to thrive as an L1 engineer?

To thrive as an L1 Engineer, you generally need a foundational understanding of IT support, troubleshooting, and basic network or hardware knowledge, often backed by a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic operating system administration is typically required. Strong communication skills, patience, and a customer-focused attitude help L1 Engineers effectively resolve user issues and escalate when necessary. These abilities are crucial for ensuring timely, efficient technical support and maintaining user satisfaction in an IT environment.

What are some common challenges faced by L1 engineers when troubleshooting technical issues?

L1 Engineers often encounter challenges such as diagnosing issues with limited information, managing high volumes of support tickets, and balancing multiple tasks under tight deadlines. They must quickly identify whether a problem can be resolved at their level or needs to be escalated, which requires strong communication and analytical skills. Collaborating closely with more senior engineers and other departments is essential to ensure efficient problem resolution and excellent customer service.

What is the difference between L1 Engineer vs Network Technician?

AspectL1 EngineerNetwork Technician
CredentialsTypically requires an associate degree or relevant certifications (e.g., CompTIA A+, Network+)Often requires similar certifications and technical training
Work EnvironmentCorporate IT support, data centers, or service desksNetwork installation, troubleshooting, and maintenance in various settings
Industry UsageCommonly employed in IT and telecommunications sectorsPrimarily in networking and telecom industries
Job FocusBasic troubleshooting, user support, and hardware/software setupNetwork setup, cable management, and connectivity troubleshooting

Both roles involve technical support and require similar certifications, but L1 Engineers typically focus on broader IT support, while Network Technicians specialize in network infrastructure. The choice depends on your interest in general IT versus networking specialization.

How much do L1 engineers make?

L1 engineers typically earn an average salary ranging from $40,000 to $60,000 annually, depending on location, industry, and experience. Entry-level positions often require basic technical skills and knowledge of troubleshooting, with salaries increasing with certifications and on-the-job experience.
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What states have the most L1 Engineer jobs?

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L1 Engineer jobs near you
Infographic showing various L1 Engineer job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

Service desk L1 engineer

Inficare Technologies

Plymouth, MA • On-site

$22.25 - $30.50/hr

Full-time

Re-posted 11 days ago

Job description

Role: Service desk L1 engineer
Location: Plymouth MA - Onsite
he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.
What's this role about?
  • Service Desk for US Client.
  • 2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
  • 2-3 years of Windows Technical Service desk experience is necessary
  • knowledge Windows 11 and basics of Windows Server
  • Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
  • ITSM ticketing tools such as Ivanti, ServiceNow etc.,
  • User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
  • Remote desktop connectivity applications, Windows end point support
  • MS Office Suite and application support
  • Web Application, VPN knowledge
  • Administer and provide User account provisioning.
  • Support desktops, laptops, thin clients, printers, scanners, and peripherals
  • Install, configure, and update banking-approved software
  • Follow all internal controls and policies
  • Assist in password resets, MFA support, and identity/access management requests.
  • Identify and report suspicious activity or potential security threats
  • Maintain a strong focus on data privacy and cybersecurity best practices
  • Document solutions and create user guides/knowledge base articles
  • Responsible for installing desktop applications and software
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions
  • Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Route problems to internal 2nd level IT support staff.
  • Highly self-motivated with keen attention to detail

We also want you to have knowledge on:
  • Ticket Management
  • Customer Satisfaction
  • First Call Resolution
  • Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications
  • Bachelor's/associate degree in IT, Computer Science, or related field (preferred).
  • 2-3 years of experience in IT service desk or technical support role.
  • Experience supporting a bank or financial services environment (preferred).
  • Basic and Above Average knowledge of:
  • Windows OS & Microsoft 365
  • Active Directory / Azure AD
  • VPN & MFA
  • ITIL framework
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to work in a fast-paced, highly regulated environment.

Educational requirement:
  • Graduate and preferably BCA or any other Technical Field.
  • Excellent Communication Skills (Written/Verbal)
  • Exceptional customer service orientation
  • Excellent communication skills, both written and verbal
  • Disciplined, systematic problem-solving skills required.

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