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L1 Engineer Jobs (NOW HIRING)

Wipro Limited

AI Engineer L1

Bellevue, WA · On-site

$100K - $180K/yr

AI Engineer L1 City: Bellevue State/Province: Washington Posting Start Date: 7/30/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused ...

Viavi Solutions

$102.72 - $136.95/hr

## QA Hardware Engineer 3 - Physical Layer (L0/L1)Applylocations: Eningen, DEUtime type: Full timeposted on: Posted Todayjob requisition id: 260004728**Summary:**VIAVI (NASDAQ: VIAV) has a 100+ year ...

Unisity LLC

System Engineer L1

Annapolis, MD · On-site

The System Engineer L1 shall possess the following capabilities: Required Qualifications: * Bachelor's degree in Engineering plus 3 years of relevant experience, or a Master's degree plus 1 year of ...

Wipro Limited

AI Automation Engineer L1

Bellevue, WA · On-site

$100K - $180K/yr

AI Automation Engineer L1 City: Bellevue State/Province: Washington Posting Start Date: 7/30/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting ...

Prolim Global

Fraud Investigator (L1)

Milford, OH · On-site

We are seeking an experienced L1 Fraud Investigator to monitor, review, and investigate potentially ... Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering ...

Iron Systems, Inc

Desktop Engineer L1

Deerfield, IL · On-site

Iron Systems, Inc is seeking a Desktop Engineer L1 to manage and support desktop devices for their users. The role involves handling incidents related to hardware, software, and connectivity ...

Kyndryl

Product Support Engineer - Level 2

Dallas, TX · On-site

$92K - $174K/yr

Provide technical guidance to L1 engineers and improve troubleshooting procedures and knowledge content. * Collaborate with Product Engineering, Customer Support, Professional Services, and other ...

Kyndryl

Product Support Engineer - Level 2

Dallas, TX · On-site

$73K - $139K/yr

Provide technical guidance to L1 engineers and improve troubleshooting procedures and knowledge content. * Collaborate with Product Engineering, Customer Support, Professional Services, and other ...

Kyndryl

$73K - $139K/yr

Provide technical guidance to L1 engineers and improve troubleshooting procedures and knowledge content. * Collaborate with Product Engineering, Customer Support, Professional Services, and other ...

Kyndryl

$92K - $174K/yr

Provide technical guidance to L1 engineers and improve troubleshooting procedures and knowledge content. * Collaborate with Product Engineering, Customer Support, Professional Services, and other ...

Abnormal

L1 Technical Support Engineer

... Engineering and Product teams to drive resolution. * An excellent communicator who can clearly ... Serve as a trusted L1 technical advisor for enterprise customers using Abnormal's Cloud Email ...

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L1 Engineer information

See salary details

$39K

$101.8K

$137.5K

How much do l1 engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for l1 engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is an L1 engineer?

L1 Engineers, also known as Level 1 Engineers, are entry-level technical support professionals who handle the initial assessment and troubleshooting of technical issues reported by users. They are responsible for resolving basic hardware, software, or network problems, and escalating more complex issues to higher-level support teams. L1 Engineers often work in IT help desks or technical support centers and play a crucial role in ensuring that user issues are addressed quickly and efficiently.

What are the key skills and qualifications needed to thrive as an L1 engineer?

To thrive as an L1 Engineer, you generally need a foundational understanding of IT support, troubleshooting, and basic network or hardware knowledge, often backed by a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic operating system administration is typically required. Strong communication skills, patience, and a customer-focused attitude help L1 Engineers effectively resolve user issues and escalate when necessary. These abilities are crucial for ensuring timely, efficient technical support and maintaining user satisfaction in an IT environment.

What are some common challenges faced by L1 engineers when troubleshooting technical issues?

L1 Engineers often encounter challenges such as diagnosing issues with limited information, managing high volumes of support tickets, and balancing multiple tasks under tight deadlines. They must quickly identify whether a problem can be resolved at their level or needs to be escalated, which requires strong communication and analytical skills. Collaborating closely with more senior engineers and other departments is essential to ensure efficient problem resolution and excellent customer service.

What is the difference between L1 Engineer vs Network Technician?

AspectL1 EngineerNetwork Technician
CredentialsTypically requires an associate degree or relevant certifications (e.g., CompTIA A+, Network+)Often requires similar certifications and technical training
Work EnvironmentCorporate IT support, data centers, or service desksNetwork installation, troubleshooting, and maintenance in various settings
Industry UsageCommonly employed in IT and telecommunications sectorsPrimarily in networking and telecom industries
Job FocusBasic troubleshooting, user support, and hardware/software setupNetwork setup, cable management, and connectivity troubleshooting

Both roles involve technical support and require similar certifications, but L1 Engineers typically focus on broader IT support, while Network Technicians specialize in network infrastructure. The choice depends on your interest in general IT versus networking specialization.

How much do L1 engineers make?

L1 engineers typically earn an average salary ranging from $40,000 to $60,000 annually, depending on location, industry, and experience. Entry-level positions often require basic technical skills and knowledge of troubleshooting, with salaries increasing with certifications and on-the-job experience.
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What cities are hiring for L1 Engineer jobs?

Cities with the most L1 Engineer job openings:

What states have the most L1 Engineer jobs?

States with the most job openings for L1 Engineer jobs include:

L1 Engineer jobs near you
Infographic showing various L1 Engineer job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

Desktop Support Engineer L1

Service Global, Inc

Eden Prairie, MN • On-site

Full-time

Re-posted 8 days ago

Job description

Roles and Responsibilities:
  • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
  • Hardware/software troubleshooting and resolution
  • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
  • Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
  • Network & Sharing printer installation
  • Knowledge of Office 365 support
  • Coverage/compliance software installation and troubleshooting
  • Good communication skill
  • Good Knowledge of DHCP, DNS.
  • Maintain IT inventory, coordinate vendor support, and assist with procurement
  • Support Mac devices
  • Strictly adhere to defined Service Level Agreements (SLA's)
  • Support recurring meetings, events, and after-hours activities as required
  • Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Good to have skills
  • L1 level network troubleshooting and resolution for LAN Connectivity
  • Hands & feet support to Backend team for Network/Server/application issue
  • Working with vendor support contacts to resolve technical issues
  • Labelling Racks & devices
  • Server mounting/movement
  • Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Note:
  • Engineers are expected to bring their own protective eyewear and composite-toed shoes.
  • All remaining safety gear will be provided onsite.

Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

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