What is a keyholder at Goodwill?

Keyholders at Goodwill are employees who have additional responsibilities beyond regular sales associates, including opening and closing the store, handling cash deposits, and supervising staff during shifts. They often act as shift leaders, ensuring store operations run smoothly in the absence of management. Keyholders also assist with customer service, merchandising, and enforcing store policies. This role is a stepping stone to higher positions within Goodwill and requires trustworthiness and leadership skills.