What does an FSR do?

An FSR, or Field Service Representative, is responsible for providing on-site support, maintenance, and technical assistance to clients who use a company's products or services. They troubleshoot equipment issues, perform repairs or installations, and ensure customer satisfaction. FSRs often travel to client locations, document service activities, and may also provide training to users. Their role is crucial in maintaining strong customer relationships and ensuring that products function optimally in the field.