What does a Fortinet Technical Support Engineer do?

A Fortinet Technical Support Engineer provides technical assistance and troubleshooting for Fortinet’s cybersecurity products, such as firewalls, VPNs, and network security solutions. They help customers resolve product-related issues, answer configuration questions, and ensure optimal performance of Fortinet devices. Their role often involves diagnosing problems, providing solutions through phone, email, or chat, and escalating complex issues to higher-level engineers when needed. Additionally, they may assist with firmware updates, product installations, and best practice recommendations.