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Fortinet Technical Support Engineer Jobs (NOW HIRING)

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing ...

Fortinet

Technical Support Engineer

Atlanta, GA · Hybrid

Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard ... As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · Hybrid

Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard ... As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard ... As a Senior Technical Support Specialist, you will: * Provide troubleshooting expertise on the core ...

Zoomcar

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing ...

NTS NETZWERK TELEKOM SERVICE AG

$97K - $133K/yr

... FORTINET * Technisches Consulting unserer Kunden in komplexen Problemstellungen ... Presales und technische Unterstützung unseres Vertriebs bei der Ausarbeitung von Security ...

Fortinet

Technical Support Specialist

Atlanta, GA · On-site

Fortinet is looking for an experienced technical support Specialist to join our Atlanta, GA office ... Provide knowledge transfer to peer engineers We are Looking for: * 4+ years' experience in a ...

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Fortinet Technical Support Engineer information

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$119.5K

How much do fortinet technical support engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for fortinet technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Fortinet Technical Support Engineer do?

A Fortinet Technical Support Engineer provides technical assistance and troubleshooting for Fortinet’s cybersecurity products, such as firewalls, VPNs, and network security solutions. They help customers resolve product-related issues, answer configuration questions, and ensure optimal performance of Fortinet devices. Their role often involves diagnosing problems, providing solutions through phone, email, or chat, and escalating complex issues to higher-level engineers when needed. Additionally, they may assist with firmware updates, product installations, and best practice recommendations.

What are the key skills and qualifications needed to thrive as a Fortinet Technical Support Engineer?

To thrive as a Fortinet Technical Support Engineer, you need a solid grounding in networking, cybersecurity concepts, and troubleshooting, usually supported by a degree in computer science or related certifications like NSE (Network Security Expert). Familiarity with Fortinet products, ticketing systems, remote diagnostic tools, and network analysis software is typically required. Strong communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and resolving complex issues. These skills ensure timely, accurate support, enhance customer satisfaction, and maintain secure network environments.

What are some common challenges Fortinet Technical Support Engineers face, and how can they overcome them?

Fortinet Technical Support Engineers often encounter complex network security issues across diverse customer environments, which can be challenging due to varying configurations and urgency levels. Staying up to date with frequent firmware updates and new security threats is crucial. Engineers overcome these challenges by leveraging Fortinet's internal knowledge bases, collaborating with senior team members, and participating in ongoing training sessions. Strong communication skills and the ability to manage multiple cases simultaneously are essential for success in this dynamic role.

What are popular job titles related to Fortinet Technical Support Engineer jobs?

For Fortinet Technical Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Fortinet Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Sunnyvale, CA • On-site

Fortinet
Network Security • 10K+ employees
Learn more about Fortinetexternal

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team. 

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. 

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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