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Fortinet Technical Support Engineer Jobs (NOW HIRING)

Podium

Technical Support Engineer

Lehi, UT · On-site

The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

Atlas Copco Holding GmbH

As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel quickly resolve ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

The Technical Support Engineer will be responsible for troubleshooting and developing technical solutions related to Lancope's product solutions for our customers, partners, and field engineers. This ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...

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Fortinet Technical Support Engineer information

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How much do fortinet technical support engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for fortinet technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Fortinet Technical Support Engineer do?

A Fortinet Technical Support Engineer provides technical assistance and troubleshooting for Fortinet’s cybersecurity products, such as firewalls, VPNs, and network security solutions. They help customers resolve product-related issues, answer configuration questions, and ensure optimal performance of Fortinet devices. Their role often involves diagnosing problems, providing solutions through phone, email, or chat, and escalating complex issues to higher-level engineers when needed. Additionally, they may assist with firmware updates, product installations, and best practice recommendations.

What are the key skills and qualifications needed to thrive as a Fortinet Technical Support Engineer?

To thrive as a Fortinet Technical Support Engineer, you need a solid grounding in networking, cybersecurity concepts, and troubleshooting, usually supported by a degree in computer science or related certifications like NSE (Network Security Expert). Familiarity with Fortinet products, ticketing systems, remote diagnostic tools, and network analysis software is typically required. Strong communication, problem-solving abilities, and patience are vital soft skills for effectively assisting customers and resolving complex issues. These skills ensure timely, accurate support, enhance customer satisfaction, and maintain secure network environments.

What are some common challenges Fortinet Technical Support Engineers face, and how can they overcome them?

Fortinet Technical Support Engineers often encounter complex network security issues across diverse customer environments, which can be challenging due to varying configurations and urgency levels. Staying up to date with frequent firmware updates and new security threats is crucial. Engineers overcome these challenges by leveraging Fortinet's internal knowledge bases, collaborating with senior team members, and participating in ongoing training sessions. Strong communication skills and the ability to manage multiple cases simultaneously are essential for success in this dynamic role.

What are popular job titles related to Fortinet Technical Support Engineer jobs?

For Fortinet Technical Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Fortinet Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Senior Technical Support Specialist

Frisco, TX • On-site

Fortinet, Inc.
Network Security • 10K+ employees
Learn more about Fortinet, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description


Fortinet a cybersecurity pioneer with over two decades of excellence. Our mission is to safeguard people, devices, and data everywhere. As we continue to shape the future of cybersecurity, Fortinet recently announced the opening of our latest global Innovation Hub in Atlanta, Georgia, where our expansion will include a team of Technical Support Specialists. We are seeking to fill the Support Specialist role, a support and escalation point for Fortinet customers and partners with the goal of enhancing our global Customer Success and Support function, providing exceptional customer service and technical help for our loyal customers and to contribute to the success of our rapidly growing business. In addition to being able to provide firsthand expertise in the day to day use of Fortinet technology, this role will also interface with QA and development to solve customer problems and identify solutions, optimizations and improvements through replication and testing.
As a Senior Technical Support Specialist, you will:
  • Provide troubleshooting expertise on the core Fortinet products - especially FortiGate
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer system information
  • Recommend corrective actions based on analysis
  • Provide Customer education where needed due to gaps in networking, product knowledge etc.
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

We Are Looking For:
  • Candidate with a minimum 3 plus years of experience in a technical support or system administration role in a networking/security company or equivalent education
  • Bachelor's degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
  • Deep working knowledge of operating systems -- Windows, OSX, Unix/Linux
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switching.
  • Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.
  • Strong troubleshooting and problem-solving skills
  • Past experience using AI tools to help the effectiveness of day-to-day activities
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • A working understanding of knowledge management principles in daily workflow; KCS® framework experience is an added advantage
  • Ability to work in the office 4 days a week.
  • Possibility of an on Call rotation
  • Strong communication skills, both written and verbal

Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.
About Our Team:
Join the Fortinet TAC team in Atlanta, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet's core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet's high standards of excellence in cybersecurity solutions
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
About Us
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

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