What does a dispute resolution officer do?

A Dispute Resolution Officer (DRO) is responsible for facilitating the resolution of conflicts or disputes between parties, often before the issues proceed to formal legal hearings or litigation. They typically work in legal, corporate, or government settings and use negotiation, mediation, or conciliation techniques to help parties reach a mutually acceptable agreement. DROs aim to resolve issues efficiently, reduce the burden on courts, and foster fair outcomes for all involved. Their role also involves impartiality, confidentiality, and strong communication skills.