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$34K

$70.3K

$114.5K

How much do dispute resolution officer jobs pay per year?

As of Aug 30, 2026, the average yearly pay for dispute resolution officer in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What does a dispute resolution officer do?

A Dispute Resolution Officer (DRO) is responsible for facilitating the resolution of conflicts or disputes between parties, often before the issues proceed to formal legal hearings or litigation. They typically work in legal, corporate, or government settings and use negotiation, mediation, or conciliation techniques to help parties reach a mutually acceptable agreement. DROs aim to resolve issues efficiently, reduce the burden on courts, and foster fair outcomes for all involved. Their role also involves impartiality, confidentiality, and strong communication skills.

What skills and qualifications are needed to be a dispute resolution officer?

To thrive as a Dispute Resolution Officer, you need strong analytical skills, a background in law or conflict resolution, and a solid understanding of relevant regulations. Familiarity with case management software, mediation tools, and sometimes certifications in alternative dispute resolution (ADR) are commonly expected. Exceptional communication, impartiality, and negotiation skills help build trust and navigate complex interpersonal dynamics. These competencies are crucial for fairly and efficiently resolving disputes, ensuring compliance, and maintaining positive relationships between parties.

What are common challenges faced by dispute resolution officers, and how are they addressed?

Dispute Resolution Officers often encounter challenges such as managing emotionally charged situations, maintaining impartiality, and balancing the interests of multiple parties. To address these challenges, organizations usually provide ongoing training in conflict resolution, communication, and negotiation techniques. Additionally, Dispute Resolution Officers often collaborate closely with legal, HR, and management teams to ensure fair and consistent outcomes. Regular case reviews and peer support networks are also common strategies to help manage complex cases and promote professional growth.

What is the role of a dispute resolution officer?

A dispute resolution officer is responsible for managing and resolving conflicts between parties, often within organizations or legal settings. They analyze disputes, facilitate communication, and recommend solutions, frequently using negotiation and mediation skills to reach fair outcomes.
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What states have the most Dispute Resolution Officer jobs?

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What job categories do people searching Dispute Resolution Officer jobs look for?

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Dispute Resolution Officer jobs near you
Infographic showing various Dispute Resolution Officer job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $70,345 per year, or $33.8 per hour.

Dispute Resolution Specialist I, II, III, Senior

Anchorage, AK • On-site

Global Credit Union
Finance and Insurance • 1 - 5K employees

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Good employer

Paid breaks

Respectful managers

Learn more about Global Credit Unionexternal

$53K - $81K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Overview
Reports to: Dispute Resolution Officer
Functions Supervised: None
Primary Functions: Assist members with fraudulent and merchant dispute transactions on Debit Card, Credit Card and ACH according to federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.
Duties and Responsibilities:
  1. Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  2. Develop a working knowledge of card and ACH dispute processes and systems.
  3. Develop and maintain a current working knowledge of Regulations E, Z and CC as well as Visa and NACHA operating rules and Credit Union policies and procedures.
  4. Create, research, and resolve card and ACH dispute cases in accordance with federal regulations, VISA and NACHA operating rules, and Credit Union policies and procedures.
  5. Evaluate cases for and provide provisional credit within established limits, as applicable.
  6. Research and provide evidence to members to validate unrecognized transactions.
  7. Conduct merchant conference calls to resolve product and service problems.
  8. Effectively communicate with members to validate information, research cases, and obtain documentation.
  9. Respond to inbound and place outbound calls for case creation and member follow-up.
  10. Report disputed transactions for possible fraudulent activity and/or trends.
  11. Document research findings and actions on cases and conduct referrals for suspicious activity reporting and high dollar case review.
  12. Adhere to all designated timeframes, manage workflows to the specified deadlines and complete responsibilities effectively, accurately, and timely.
  13. Assist with completing daily reports and MRMS requests.
  14. Perform other duties as assigned.

Qualifications
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Must be articulate and possess the ability to communicate with patience and empathy via telephone. Must have detail-oriented writing skills and a strong ability to follow through on assigned tasks. Should be proficient with personal computers, web-based applications, Microsoft Word and Excel, and have strong interpersonal skills, as well as a demonstrated ability to exercise discretionary judgment. One year of previous experience in a similar position or in financial operations is preferred.
Tenure: Dispute Resolution Specialist II (Category 13) requires one year tenure in the Dispute Resolution Specialist I (Category 14) position with performance that meets or exceeds expectations. Dispute Resolution Specialist III (Category 12) requires one year tenure in the Dispute Resolution Specialist II (Category 13) position with performance that meets or exceeds expectations. Senior Dispute Resolution Specialist (Category 11) requires one year tenure in the Dispute Resolution Specialist III (Category 12) position with performance that meet or exceeds expectations. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 11
$57,484 - $90,230 annually
Salary Pay Range: 12
$53,226 - $81,405 annually
Salary Pay Range: 13
$49,284 - $73,391 annually
Salary Pay Range: 14
$45,633 - $66,624 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

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