Dispute Resolution Officer Jobs (NOW HIRING)

Company Description
Job Description
ABOUT THE NEW YORK CITY BOARD OF CORRECTION:
The New York City Board of Correction ("BOC" or the "Board") is a nine-member, non-judicial oversight body that regulates, monitors, and inspects the City's correctional facilities. Established in 1957 and strengthened in independence in 1977, BOC is one of the earliest oversight boards for detention settings in the United States.
The City Charter mandates five core functions:
-Establish and ensure compliance with minimum standards for the care, custody, treatment, and discipline of people in DOC custody.
-Investigate serious incidents.
-Review grievances from people in custody and staff.
-Evaluate the performance of the Department of Correction.
-Make recommendations on areas of key correctional planning.
With offices in Lower Manhattan and on Rikers Island, BOC partners with DOC, Correctional Health Services, DCAS, and other stakeholders to carry out its oversight responsibilities through public reporting and data-driven analysis.
KEY RESPONSIBILITIES:
EEO Program Leadership
-Develop, implement, and oversee the Board's EEO policies, procedures, and compliance initiatives in accordance with federal, state, local, and Citywide EEO laws, rules, and guidance.
-Advise executive leadership, managers, and supervisors on EEO matters, complaint resolution, workplace accessibility, cooperative dialogue obligations, and equitable and lawful employment practices.
-Prepare and manage required monthly, quarterly, annual, and ad hoc EEO and compliance reporting obligations for the Department of Citywide Administrative Services (DCAS), Equal Employment Practices Commission (EEPC), City Council, and other oversight entities, as applicable.
-Develop, maintain, and monitor the agency's Annual Diversity and EEO Plan, internal compliance tracking processes, and related workforce compliance initiatives.
Investigations & Dispute Resolution
-Conduct and/or oversee internal EEO investigations, draft investigative reports, and recommend resolutions.
-Facilitate mediation and alternative dispute resolution when appropriate.
-Manage the EEO case management log and database, ensuring accurate documentation and timely closure of matters.
Accessibility & Reasonable Accommodations
-Support the Executive Director and Deputy Executive Director and Chief Operations Officer in carrying out the agency's responsibilities related to accessibility, workplace accommodations, and Disability Service Facilitator (DSF) initiatives.
-Manage the agency's Reasonable Accommodation (RA), ADA, Pregnancy Accommodation, and Cooperative Dialogue processes, including intake, documentation review, implementation coordination, and case resolution.
-Coordinate with employees, supervisors, legal counsel, DCAS, the Mayor's Office for People with Disabilities, and external stakeholders regarding accessibility, accommodations, and EEO-related matters.
-Support agency accessibility planning efforts, accessibility compliance monitoring, and workplace support initiatives across multiple office locations, including Lower Manhattan and Rikers Island.
-Administer the 55-a Program and monitor related compliance obligations.
Training & Workforce Development
-Develop and deliver EEO-related and compliance training for staff at all levels.
-Provide policy guidance and technical assistance to management on equitable and lawful employment practices.
-Support strategies that foster an inclusive and compliant workplace culture.
Compliance & Administrative Support
-Monitor and review agency employment practices including recruitment, selections, promotions, performance evaluations, and separations for compliance with EEO requirements and City guidelines.
-Plan, coordinate, and support agencywide employee engagement activities, wellness programming, onboarding experiences, recognition initiatives, and workplace culture-building efforts, including WorkWell NYC and related Citywide wellness initiatives.
-Serve as a resource to employees regarding EEO rights, accessibility resources, workplace support services, and accommodation-related processes.
-Draft compliance reports, policy updates, and risk assessments for senior leadership review.
-Collaborate with HR, Legal, and Fiscal staff to ensure adherence to applicable regulatory and oversight requirements.
Special Projects
-Support diversity, equity, and accessibility initiatives as assigned by the Executive Director or Deputy Executive Director and Chief Operations Officer.
-Represent the Board at interagency equity and compliance partnerships.
-Support executive leadership with special projects, operational initiatives, workforce-related assignments, and interagency coordination efforts, as needed.
QUALIFICATIONS:
-Strong knowledge of federal, state, and local EEO laws and City compliance requirements.
-Demonstrated experience conducting EEO or compliance investigations and drafting reports, findings, and recommendations.
-Experience managing reasonable accommodation, accessibility, and workforce compliance processes.
-Ability to design, coordinate, and deliver EEO, accessibility, and workplace culture-related trainings and initiatives.
-Strong analytical, organizational, writing, interpersonal, and communication skills.
-Ability to exercise sound judgment, maintain confidentiality, and manage sensitive matters with professionalism and discretion.
-Ability to manage multiple priorities in a fast-paced operational environment.
-Familiarity with NYC government operations, DCAS policies, and Citywide compliance frameworks preferred.
HOURS/SHIFT:
Full-Time, 35 hrs./wk.
WORK LOCATION:
BOC 2 Lafayette, New York, New York 10007, and Rikers Island Office
TO APPLY:
For City employees: Go to Employee Self-Service (ESS)-www.nyc.gov/ess and search for Job ID# 782094
For all other applicants: Go to https://cityjobs.nyc.gov/ and search for Job ID #782094
Please submit a resume and cover letter. A writing sample will be requested if you are contacted for an interview.
Please indicate in your cover letter where you learned of this career opportunity.
Appointments are subject to Office of Management and Budget approval.
The New York City Administrative Code requires an employee in this title to establish city residence within 90 days of entering City service and to remain in compliance with the city residence requirement as a condition of employment.
The City of New York and the Board of Correction is an equal opportunity employer and committed to diversity. Submission of an application does not guarantee an interview. Only candidates under consideration will be contacted. Candidates who are contacted for an in-person interview will be required to complete a brief writing and analysis assignment.
CONFIDENTIAL AGENCY INVESTIGAT - 31142
Qualifications
Qualifications
-Strong knowledge of federal, state, and local EEO laws and City compliance requirements.
-Demonstrated experience conducting EEO or compliance investigations and drafting reports, findings, and recommendations.
-Experience managing reasonable accommodation, accessibility, and workforce compliance processes.
-Ability to design, coordinate, and deliver EEO, accessibility, and workplace culture-related trainings and initiatives.
-Strong analytical, organizational, writing, interpersonal, and communication skills.
-Ability to exercise sound judgment, maintain confidentiality, and manage sensitive matters with professionalism and discretion.
-Ability to manage multiple priorities in a fast-paced operational environment.
-Familiarity with NYC government operations, DCAS policies, and Citywide compliance frameworks preferred.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.