What does a customer service representative do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. When training is provided, new CSRs receive instruction on company policies, communication techniques, and how to use relevant software or tools. This helps ensure they are well-prepared to handle customer interactions efficiently and professionally. Training often includes role-playing, practice calls, and ongoing support to help new hires succeed in their roles.