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How much do customer service rep training provided jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service rep training provided in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Representative (Training Provided), and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent, with most employers providing on-the-job training. Familiarity with customer relationship management (CRM) software and basic computer systems is often required. Patience, empathy, and active listening help you build rapport and effectively address customer concerns. These skills are vital for delivering excellent service, resolving issues efficiently, and maintaining customer satisfaction and loyalty.

What is the difference between Customer Service Rep Training Provided vs Call Center Agent?

FeatureCustomer Service Rep Training ProvidedCall Center Agent
Required CredentialsHigh school diploma or equivalent; training provided on the jobHigh school diploma or equivalent; training often provided on the job
Work EnvironmentOffice or remote customer service settingsCall centers, customer support centers, remote or office-based
Industry UsageCustomer service across various industriesCustomer support primarily in telecommunications, retail, or tech
Training ProvidedYes, comprehensive training includedYes, on-the-job training typically provided

Both roles often require similar credentials and work environments, with training provided to ensure effective customer support. The main difference lies in terminology and specific industry usage, but both roles focus on assisting customers via phone, email, or chat.

What can I expect during the initial training period as a Customer Service Rep with training provided?

During the initial training period, you can expect a structured onboarding process that covers company policies, customer service protocols, product knowledge, and the use of support systems or software. Training often includes a combination of classroom-style learning, shadowing experienced team members, and hands-on practice with real or simulated customer interactions. You'll receive ongoing feedback and support from trainers and supervisors to help you build confidence in handling customer inquiries. This foundational period is designed to prepare you for success and ensure you're comfortable before transitioning to handling calls or messages independently.

What does a Customer Service Representative (CSR) do, especially when training is provided?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. When training is provided, new CSRs receive instruction on company policies, communication techniques, and how to use relevant software or tools. This helps ensure they are well-prepared to handle customer interactions efficiently and professionally. Training often includes role-playing, practice calls, and ongoing support to help new hires succeed in their roles.
More about Customer Service Rep Training Provided jobs
What job categories do people searching Customer Service Rep Training Provided jobs look for? The top searched job categories for Customer Service Rep Training Provided jobs are:
Customer Service Rep Training Provided jobs near you
Infographic showing various Customer Service Rep Training Provided job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Remote Benefits Representative - Training Provided

The Weatherspoon Agency- TWA Career

Columbus, GA • Remote

Full-time

Posted 23 days ago

Job description

Remote Benefits Representative - Training Provided
Location Remote - Georgia Residents PreferredJob Type - Full-Time
About the Opportunity

We are expanding our remote team and looking for motivated individuals who enjoy helping people, communicating professionally, and working in a structured virtual environment.

This is a fully remote opportunity with:

  • company-provided leads
  • virtual training
  • mentorship
  • advancement opportunities
  • flexible scheduling options

No prior insurance experience is required for the right candidate.

Georgia residents are strongly encouraged to apply due to the state's temporary licensing pathway, which can help qualified candidates begin training sooner.


What You'll Do
  • Meet with clients virtually through Zoom
  • Review requested benefit information
  • Explain available coverage options
  • Assist clients with enrollment when appropriate
  • Maintain professional communication and follow-up
  • Participate in ongoing virtual training and mentorship

What We Provide
  • 100% remote work environment
  • Structured onboarding and training
  • Company-generated leads
  • Weekly coaching and mentorship
  • Leadership development opportunities
  • Flexible work schedule
  • Long-term residual income opportunities

What We're Looking For
  • Strong communication skills
  • Coachable and dependable attitude
  • Comfortable working remotely
  • Professional appearance and demeanor
  • Ability to stay organized and self-motivated
  • Must reside in Georgia

Prior experience in customer service, hospitality, sales, management, retail, athletics, recruiting, or call center environments is helpful but not required.

Licensing Information

Licensing InformationThis position may require obtaining a state Life & Health insurance license. Guidance and training resources are provided during the onboarding process for qualified candidates.


Schedule

Flexible Full-Time Schedule
Afternoon and evening availability is preferred.


Apply Today

Qualified applicants will be contacted regarding the next step in the interview process.

Employment Type: FULL_TIME

Apply